Customer Relationship Manager

Elis Group; Brixton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A multi-service provider company in the UK seeks a Customer Relationship Manager to enhance customer retention and manage a healthcare portfolio. Responsibilities include managing accounts, analysing business data, and ensuring service level agreements. Candidates should possess strong collaboration skills and attention to detail. This is an entry-level full-time position with benefits including a company car and pension.

Benefits

33 Days Holiday

Company Pension

Employee Assistance Programme

Company Car

Life Assurance

Private Medical

Qualifications

• Ability to listen to and influence team members.
• Strong collaboration skills across departments.
• Driver’s licence.

Responsibilities

• Manage a portfolio of accounts for customer retention.
• Analyse data and implement action for lost business.
• Develop Customer Account Plans for risk assessment.
• Forecast and track customer metrics.

Skills

Attention to detail

Influencing skills

Data analysis

Collaboration

Job description

About a Career With Elis

ELIS is an international multi‑service provider, offering textile, hygiene, and facility services. We are a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while enriching their well‑being in a sustainable way. Our rental maintenance model supports customers to focus on their core business while reducing their environmental footprint, and our circular services reflect our commitment to a more sustainable future for our clients, us, and our planet.

Position Summary

We are looking to hire a Customer Relationship Manager who will take overall responsibility for retention and development of existing healthcare customers. The role will deliver exceptional levels of customer service, build relationships between ELIS and the customer in line with the business line strategy, implement segment strategy campaigns, and develop customer portfolios.

Your Mission at Elis

• The effective management of a portfolio of accounts with the primary aim of customer retention.
• Analyse lost business/complaint management data and implement appropriate action.
• Explore cross‑selling opportunities where appropriate.
• Develop Customer Account Plans to identify and review future risks and opportunities.
• Ensure the Company’s growth targets for the customer portfolio are achieved.
• Select and implement the best approach to win the growth opportunity.
• Act as a lead point of contact for all matters specific to your customers.
• Understand the needs and future requirements of customers through proactive management.
• Understand quality standards set by the company and agreed with each customer; retain ownership of the customer service level agreement.
• Forecast and track customer metrics to predict trends, highlighting opportunities and threats.
• Discuss outstanding debt issues with customers to reach satisfactory outcomes for both parties.
• Review the commercial viability of accounts, recommending improvements or additional services.
• Agree price increases with customers as advised by the Company.
• Push for improvements, applying commercial thinking to existing and emerging customer requirements.

What Will Make You Stand Out?

• Ability to listen to and influence peer group and department team members.
• Good attention to detail and the ability to analyse data.
• Continuously improve the department and/or team.
• Ability to organise self and others to ensure tasks are carried out in a timely manner.
• Strong collaboration and influencing skills across departments and sites.
• Driver’s licence.

What's on Offer?

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• Company Car
• Life Assurance
• Private Medical

Senior­ity Level

Entry level

Employment Type

Full‑time

Job Function

Sales and Business Development

Contact Person

Dominic Frimpong, HR Coordinator
Tel: [e-mail]