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School Result
IT Service Desk Technician
Job summary
A forward-thinking technology company is seeking a Service Desk Technician to join their team in Sheffield. This entry-level role requires strong communication skills and a minimum of 12 months experience in IT service desk. The successful candidate will thrive in a supportive team culture and have opportunities for career advancement. Benefits include gym membership and a modern office environment.
Benefits
Qualifications
- Must have excellent communication skills for telephone support.
- Experience in IT service desk is required (minimum 12 months).
- Familiarity with cyber-security tools and MS365 administration is preferred.
Skills
1 day ago Be among the first 25 applicants
This range is provided by Amvia Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Service Desk Technician – IT and Telecoms
Salary: £25 – 30k per annum
Setting: Office-based – Sheffield City Centre
Hours: Monday – Friday, 08:30 to 17:30, with out-of-hours cover 1 week out of 4 year‑round
Leave: 20 days plus bank holidays
Amvia Limited specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, we aim to simplify connectivity needs and foster business growth.
We are looking for a bright and driven individual, with a desire to help others and succeed, to join our service desk team. We are an MSP, dealing with many technologies that allow our clients' businesses to operate. We serve clients of all sizes and excel in providing premium service with a human touch.
- Good root‑cause analysis skills
- Excellent English‑speaking skills and comfort speaking on the phone regularly
- Good literacy skills (reading and writing)
- Use of the full Microsoft Office Suite
- Working knowledge of TCP/IP, networking and network topologies
- Good knowledge of Windows and macOS operating systems
- At least 12 months experience in an IT service desk
- Understanding of cyber‑security tools such as email filtering, content restrictions, multi‑factor authentication, conditional access and domain security (DKIM, DMARC, SFP)
- Experience with MS365 administration (Entra ID, SharePoint, Teams, Intune, Exchange)
Highlight any relevant technical training, certifications or experience you possess.
- Birthdays are a free holiday day
- Gym/Health Club Membership – choice of fitness facility
- Modern office environment – contemporary workspace in Sheffield city centre
- Career progression – clear path for advancement in a growing company
- Supportive team culture – work with passionate professionals who celebrate success
This is an exceptional opportunity to join a forward‑thinking technology company. Amvia Limited invests in our people and provides the tools, training, and support needed to excel in technology sales.
Apply today with an up‑to‑date CV.
Entry level
Temporary
Information Technology
IT Services and IT Consulting
Referrals increase your chances of interviewing at Amvia Limited.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.