IT Service Desk Technician

Amvia Ltd; Sheffield; On-site; GBP 25,000 - 30,000; Part time

Job summary

A forward-thinking technology company is seeking a Service Desk Technician to join their team in Sheffield. This entry-level role requires strong communication skills and a minimum of 12 months experience in IT service desk. The successful candidate will thrive in a supportive team culture and have opportunities for career advancement. Benefits include gym membership and a modern office environment.

Benefits

Birthdays are a free holiday day

Gym/Health Club Membership

Modern office environment

Career progression

Supportive team culture

Qualifications

• Must have excellent communication skills for telephone support.
• Experience in IT service desk is required (minimum 12 months).
• Familiarity with cyber-security tools and MS365 administration is preferred.

Skills

Good root-cause analysis skills

Excellent English-speaking skills

Good literacy skills (reading and writing)

Use of the full Microsoft Office Suite

Working knowledge of TCP/IP and networking

Knowledge of Windows and macOS

At least 12 months experience in an IT service desk

Understanding of cyber-security tools

Experience with MS365 administration

Job description

1 day ago Be among the first 25 applicants

This range is provided by Amvia Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

Service Desk Technician – IT and Telecoms

Salary: £25 – 30k per annum

Setting: Office-based – Sheffield City Centre

Hours: Monday – Friday, 08:30 to 17:30, with out-of-hours cover 1 week out of 4 year‑round

Leave: 20 days plus bank holidays

Amvia Limited specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, we aim to simplify connectivity needs and foster business growth.

We are looking for a bright and driven individual, with a desire to help others and succeed, to join our service desk team. We are an MSP, dealing with many technologies that allow our clients' businesses to operate. We serve clients of all sizes and excel in providing premium service with a human touch.

Essential Requirements

• Good root‑cause analysis skills
• Excellent English‑speaking skills and comfort speaking on the phone regularly
• Good literacy skills (reading and writing)
• Use of the full Microsoft Office Suite
• Working knowledge of TCP/IP, networking and network topologies
• Good knowledge of Windows and macOS operating systems
• At least 12 months experience in an IT service desk
• Understanding of cyber‑security tools such as email filtering, content restrictions, multi‑factor authentication, conditional access and domain security (DKIM, DMARC, SFP)
• Experience with MS365 administration (Entra ID, SharePoint, Teams, Intune, Exchange)

Considerations

Highlight any relevant technical training, certifications or experience you possess.

Why Join

• Birthdays are a free holiday day
• Gym/Health Club Membership – choice of fitness facility
• Modern office environment – contemporary workspace in Sheffield city centre
• Career progression – clear path for advancement in a growing company
• Supportive team culture – work with passionate professionals who celebrate success

This is an exceptional opportunity to join a forward‑thinking technology company. Amvia Limited invests in our people and provides the tools, training, and support needed to excel in technology sales.

Apply today with an up‑to‑date CV.

Seniority level

Entry level

Employment type

Temporary

Job function

Information Technology

Industries

IT Services and IT Consulting

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