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Customer Service Advisor
Job summary
A leading independent insurance broker in Colchester is seeking a Customer Service Advisor. In this role, you'll engage with customers via phone and email, ensuring excellent service while developing new skills in a supportive team environment. The position offers a salary of £24,570 with potential bonuses and is ideal for those with a solid customer service background. Comprehensive training and opportunities for career growth are included.
Benefits
Qualifications
- Essential background in customer service; willingness to learn and grow.
Responsibilities
- Help customers over phone and email.
- Learn new skills in a fun, supportive team.
- Drive to deliver excellent customer service.
Skills
Location: Colchester, England, United Kingdom
Salary: £24,570 + generous quarterly bonus (potential up to £28,570)
Hours: Mon – Fri 9am – 6pm, 1/3 Saturdays 9am – 1pm; 37.5 hours per week.
Start date: 16 February 2026
Interview dates: December 2025
- Full training – 4 weeks induction and training
- Work‑life balance
- Career growth + industry‑recognised qualifications (CII or ACII)
- Annual holiday – 26 days + 8 bank holidays, increases with length of service
- Benefits of working with UK’s largest independent insurance brokers – Everywhen (formerly Towergate and Ardonagh)
- Help customers over phone and email (background in customer service essential)
- Learn new skills in a fun, supportive team
- Bring a positive attitude and drive to deliver excellent customer service – we’ll teach the rest!
Essential background in customer service; willingness to learn and grow.
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.