Customer Service Advisor

The Ardonagh Group; Colchester; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading independent insurance broker in Colchester is seeking a Customer Service Advisor. In this role, you'll engage with customers via phone and email, ensuring excellent service while developing new skills in a supportive team environment. The position offers a salary of £24,570 with potential bonuses and is ideal for those with a solid customer service background. Comprehensive training and opportunities for career growth are included.

Benefits

Full training – 4 weeks induction and training

Work‑life balance

Career growth with industry-recognised qualifications

26 days annual holiday + 8 bank holidays

Qualifications

• Essential background in customer service; willingness to learn and grow.

Responsibilities

• Help customers over phone and email.
• Learn new skills in a fun, supportive team.
• Drive to deliver excellent customer service.

Skills

Customer service experience

Willingness to learn

Positive attitude

Job description

Customer Service Advisor – The Ardonagh Group

Location: Colchester, England, United Kingdom

Salary: £24,570 + generous quarterly bonus (potential up to £28,570)

Hours: Mon – Fri 9am – 6pm, 1/3 Saturdays 9am – 1pm; 37.5 hours per week.

Start date: 16 February 2026

Interview dates: December 2025

Why You’ll Love It

• Full training – 4 weeks induction and training
• Work‑life balance
• Career growth + industry‑recognised qualifications (CII or ACII)
• Annual holiday – 26 days + 8 bank holidays, increases with length of service
• Benefits of working with UK’s largest independent insurance brokers – Everywhen (formerly Towergate and Ardonagh)

What You’ll Do

• Help customers over phone and email (background in customer service essential)
• Learn new skills in a fun, supportive team
• Bring a positive attitude and drive to deliver excellent customer service – we’ll teach the rest!

Requirements

Essential background in customer service; willingness to learn and grow.

Equal Opportunity Employer

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.