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Merkur Slots Keyholder - Cowley page is loaded## Merkur Slots Keyholder - Cowleylocations: Cowleytime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 23, 2026 (13 days left to apply)job requisition id: JR1003166It's fun to work in a company where people truly BELIEVE in what they're doing!Please come and work for us*We're committed to bringing passion and customer focus to the business.*Then read on!**Position:** Keyholder - Cowley**Hours Per Week:** 40**Pay Rate:** £13.09- £14.59 per hour**Night Rate:** £14.59 per hour between 23:00 and 06:00At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.As a Keyholder, you will be working for one of the largest and most respected brands in High Street gaming and will hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.**About you:**We are looking for someone who is flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.* Experience working in a similar role in retail, hospitality or gambling sector.* Keen to learn and progress* Eager to support the training of others* Be a role model for the team* Experienced in cash handling* Industry and compliance training will be given**Benefits:*** 28 days holiday (including Bank Holidays)* Quarterly Bonus Scheme* Excellent Career Progression Opportunities* Contributory Pension Scheme* Life Assurance* Discounts with high street retailers and restaurants through our benefits portal* Employee assistance programme**Duties include but not limited to:*** To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.* To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.* To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.* To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.* To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.* To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.* To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.* To assist with any administration as required to 100% accuracy.* To help ensure that promotions run smoothly and are a success.* To ensure that customer service is carried out in line with company standards and results in "customer delight".* To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.* To maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.* To promote awareness of Responsible Gambling strategies and procedures.MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.INDTMKEYIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.