Student Support Administrator

Brunelstudents; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

A university students' union in Greater London is seeking a Student Support Administrator to provide essential administrative support to ensure that every student thrives. You will foster an inclusive environment at the reception and act as a primary contact for student queries. Ideal candidates are enthusiastic, organized, and committed to the union's values. They offer a supportive workplace with generous holiday allowance and opportunities for personal development.

Benefits

Pension Scheme

Generous holiday allowance

Long service leave

TOTUM Card

Active@Brunel membership

On-site parking

Flexible working

Personal development opportunities

Employee assistance programme

Qualifications

• Enthusiastic and driven individual with a passion for supporting students.
• Must effectively manage workload and prioritise tasks.

Responsibilities

• Provide vital administrative support to Advice and Student Voice Teams.
• Ensure a welcoming atmosphere for students.
• Be a first point of contact for Union services.

Skills

Organisational skills

Commitment to equality, diversity, and inclusion

Self-motivated

Adaptability

Job description

Salary

FTE £27,193 inclusive of London weighting £2,508 (£21,754.40 pro rata based on a 30‑hour week)

Hours

30.00. This is a student‑facing role and therefore requires on‑site attendance during core service hours (10:00am–4:00pm, Mon‑Fri). Remote working will only be considered on an occasional basis, if it does not impact service delivery or organisational needs.

Interview

Week commencing 9th February 2026

Who are we?

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support Elected student leaders so as they make change, improve lives and fulfil potential, we help make it happen. The Union of Brunel Students has a small but impactful staff team dedicated to serving the needs and interests of our members. Our size allows us to work closely together and make decisions quickly, while our passion for creating positive change means that every member of our team has an impact on helping us deliver our Vision to ensure that every student thrives at Brunel. We are one of more than 600 students’ unions across the country. And with more than 15,000 members, 150 clubs and societies, a huge range of services and a bold strategy, we’re one of the most exciting.

What’s the job?

As Student Support Administrator, you will play a vital role in ensuring that every student thrives at Brunel. Rooted in the Union’s commitment to empower students, you will provide vital administrative support to our Advice and Student Voice Teams. You will ensure a welcoming, respectful and inclusive atmosphere within our reception area, ensuring every student feels listened to, valued and safe. You will be a consistent and supportive first point of contact with Union services and provide information and basic signposting on a broad range of issues. Through this work, the Student Support Administrator directly contributes to students feeling informed, supported and empowered.

Who you are?

We are looking for an enthusiastic and driven individual who has a genuine passion for supporting students. As a key member of our team, you should possess exceptional organisational skills, enabling you to effectively manage your workload, prioritise tasks, and consistently meet deadlines. Essential attributes include a commitment to our organisation's values, and a commitment to equality, diversity, and inclusion. You should also be self‑motivated, self‑reliant, and exhibit a flexible and adaptable approach to work.

Why apply?

Because you’re inspired by the opportunity to make a real difference in students’ lives. As a Students’ Union and registered charity, our mission is simple but powerful: “To ensure every student thrives at Brunel”. We’re anything but corporate – a dynamic, values‑driven team of passionate individuals committed to positive change. We work in an unconventional, energetic environment where creativity and purpose go hand in hand. In return for your passion and commitment we offer a flexible and supportive workplace, and an excellent holiday allowance – all designed to help you thrive too. We are proud to be an equal opportunities employer and welcome applications from individuals of all backgrounds regardless of race, ethnicity, sexual orientation, religion, age, gender, or disability. We’re building a diverse, inclusive team that reflects and champions the diversity of our student community. And just so you know – your application will be read by a real person. We don’t use AI to screen candidates, because we genuinely care about getting to know you. So, when you apply, write your personal statement as if you’re speaking directly to us. We’re looking forward to hearing your story.

Benefits

We offer a generous benefits package to reward our staff's hard work and commitment:

• Pension Scheme – statutory workplace pension scheme ‘NEST’.
• Generous holiday allowance – 25 days a year plus bank holidays (pro‑rata for part‑time employees). Additional days are usually given at Easter and Christmas in line with the University closure dates (usually about 5 additional days a year).
• Long service – 2 additional days leave will be given after 5 years continuous service.
• TOTUM Card – All Union career staff are entitled to receive a TOTUM student discount card free of charge.
• Active@Brunel – Free membership to our social sports programme.
• On‑site parking – Parking on campus at a low‑cost rate.
• Flexible Working – The Union adopts a flexible working environment. This is a student‑facing position and therefore requires on‑site attendance during core service hours (10:00am–4:00pm, Monday to Friday). Due to the student‑facing requirement of this role, remote working will only be considered on an occasional basis, when it does not impact service delivery or organisational needs.
• Hybrid working – The Union allows for the ability to occasionally work remotely, based on business need.
• Personal Development – The Union is fully committed to investing in your future. If you are interested in a training programme which you feel would benefit you within your current position you can submit a training request via your line manager.
• Employee assistance programme.

Key Dates

Interviews – week commencing 9th February.

Our Values

• Driven by You
• Open to All
• Passionately positive
• Integrity

Application Information

This is a student‑facing position and therefore requires on‑site attendance during core service hours (10:00am–4:00pm, Monday to Friday). Due to the student‑facing requirement of this role, remote working will only be considered on an occasional basis, when it does not impact service delivery or organisational needs.

Vacancy Type

Permanent Staff

What happens next?

If you’re successful we will contact you for an interview. Should you wish to discuss this role further, please contact Huw Harris, Advice and Wellbeing Manager at [e-mail].