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Senior EUC Engineer — Lead End-User Tech
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Senior EUC Engineer — Lead End-User Tech
Job summary
A local government organization in Birmingham is seeking a Senior EUC Engineer. This role requires senior technical expertise in End User Computing and focuses on improving user experience and service resilience. Responsibilities include leading a technical support team, managing complex incidents, and ensuring effective service delivery. Ideal candidates will have a strong ITIL foundation, customer support experience, and the ability to mentor others. The organization is committed to equity and inclusion throughout the recruitment process.
Benefits
Qualifications
- Experience leading a multi-skilled technical support team.
- Experience supporting high-pressure live services, incidents, and changes.
- Ability to produce clear management information and communicate with audiences.
Responsibilities
- Oversee on-site and remote support activity for complex issues.
- Provide leadership to the technical team and ensure consistency in practices.
- Own major incident resolution and contribute to change and project forums.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.