Triage and Assessment Officer

Victim Support; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A charitable organization in Greater London is seeking a proactive Triage and Assessment Officer to support victims of domestic abuse. This hybrid role involves assessing risks and providing individual safety planning while working alongside a dedicated team. The ideal candidate should possess strong communication and crisis management skills, alongside a solid understanding of domestic abuse impact and legal issues. A competitive benefits package including flexible working options, generous leave, and ongoing training are offered.

Benefits

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Qualifications

• Knowledge about legal remedies for domestic abuse victims.
• Experience working with drug, alcohol, and mental health issues.
• Understanding of benefits, housing, and homelessness.

Responsibilities

• Assess risks and needs using evidence‑based checklists.
• Assist high‑risk victims in accessing safety services.
• Deliver tailored support and information.
• Empower clients to recognize domestic abuse dynamics.
• Maintain accurate and confidential case records.

Skills

Understanding of domestic and sexual abuse

Strong communication skills

Crisis management skills

Knowledge of legal frameworks

Experience in statutory or voluntary settings

Proficiency in English

Understanding of safeguarding issues

Job description

We are looking for a proactive and compassionate Triage and Assessment Officer to support victims and survivors of domestic abuse. This role is full-time on a permanent contract. The role is hybrid, based at the Victim Support office in Old Street and with some home working.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary‑deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Triage and Assessment Officer you will provide pro‑active, high quality, frontline service to victims of domestic and sexual abuse through risk assessment, providing individual safety planning, trauma‑informed support, guidance, and information, enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced.

You will make initial contact with victims of domestic abuse, explaining our services and assessing the impact of crime. Support will include providing resources, interventions, and information to all service users. You will provide immediate intervention by telephone and any appropriate referral in order to:

• support those affected by domestic abuse in understanding and asserting their rights and entitlements
• in understanding their journey through the criminal justice and legal systems including the Victims Code of Practice
• facilitating access to additional services
• provide practical support and information to all victims and survivors of domestic abuse, leading on completing initial impact and risk assessments that are comprehensive and holistic.

Key Responsibilities

• Assess risks and needs using evidence‑based checklists.
• Assist high‑risk victims in accessing safety services.
• Deliver tailored support and information.
• Understand legal frameworks for protecting children and vulnerable adults.
• Empower clients to recognize domestic abuse dynamics.
• Work with a team to deliver respectful, dignified, and sensitive services.
• Maintain accurate and confidential case records.
• Comply with data protection laws and organizational policies.
• Stay updated with procedures, policies, and professional codes.

About You

Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial.

You will need:

• Strong understanding of domestic and sexual abuse and its impact.
• Demonstrate proficiency in English, both verbally and in writing.
• Experience in statutory, voluntary, or multi‑agency settings.
• Competency in risk and needs assessment frameworks.
• Understanding of safeguarding issues.
• Direct service delivery experience to victims or vulnerable people
• Strong crisis management skills.
• Effective communication, negotiation, and advisory skills.
• Commitment to equal opportunities and diversity.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.