Senior Control Room Manager

The Boots Company PLC; Nottingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A respected healthcare company in Nottingham seeks a Senior Control Room Manager to oversee warehouse systems and lead a dedicated technical team. The role includes ensuring smooth operations, decision support for outbound flows, and collaborating with IT to optimize service delivery. Ideal candidates have experience managing technical teams, resolving system issues, and a strong understanding of automated warehouse processes. This permanent full-time position offers a variety of benefits including a retirement savings plan and employee discounts.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free 24/7 counselling

Responsibilities

• Oversee the warehouse systems to ensure smooth operations.
• Manage and motivate the specialist control room team.
• Monitor daily workload and take necessary actions.
• Ensure optimum throughput and system availability.
• Coordinate with relevant areas to rectify engineering issues.
• Support decision-making on outbound flow adjustments.

Skills

Experience managing a technical team

IT equipment troubleshooting

Strong relationships and influence

Flexibility and adaptability

Experience with automated warehouse systems

Job description

Senior Control Room Manager

Permanent, Full Time

Nottingham, Support Office

Recruitment Partner: [e-mail]

What you'll be doing

Oversee the warehouse systems and ensure they are optimised to maintain the smooth running of the warehouse.

Key responsibilities

• Responsible for managing, leading and motivating a specialist team of direct reports. Providing 24/6-cover to provide core shift management of the Control room Witron system which runs the Warehouse
• To lead a team that monitor the daily workload progress and take any systems, engineering or operational actions necessary to ensure the work is completed
• To lead and motivate a large specialist team of made up of Control room Managers and Assistant Control Room Managers
• Ensure team are reviewing the balance of the days inputs and outputs to make decisions on what actions are required to ensure maximum fulfilment of stock receipts
• To ensure the system delivers optimum throughput and system availability. Identifying when performance is starting to deviate from target / acceptable levels and ensure correct teams take appropriate actions to remedy.
• To ensure team is co-ordinating with relevant areas to drive engineering and system expertise to rectify issues at the earliest opportunity
• Analysis of issues post-resolution to accurately conclude the root cause and develop a clear action plan for resolution.
• To ensure that all pick planning and re-profiling activity and associated pick resource estimates for the relevant areas within those warehouse areas
• To support decision making to adjust the outbound flow including tactical workload reduction (scratching, rolling picks) to ensure that all vehicles are loaded to meet the trunking delivery schedule
• Maintain a working relationship with Boots IT to ensure that the warehouse is provided the best service for receiving store and suppliers orders on time to deliver a world class service

What you'll need to have (our must-haves)

• Experience managing a technical team, IT equipment and resolving system related problems
• Experience writing / developing management reports, working with automated warehouse systems and controlling use and repairs of IT equipment
• Exposure to project based work, warehouse processes and flows and extensive operational and people management skills
• Demonstrate a flexible and adaptable approach, maintain relationships and influence performance.
• Detailed experience of warehouse processes / flows and working with automated warehouse systems
• Able to resolve conflicts, maintain relationships and influence performance

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

About The Boots Group

The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries - including the UK, Ireland, Thailand and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What's next

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.

Be brilliant with Boots.