Senior EUC Engineer — Lead End-User Tech

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 45,000 - 54,000; Full time

Job summary

A local government organization in Birmingham is seeking a Senior EUC Engineer. This role requires senior technical expertise in End User Computing and focuses on improving user experience and service resilience. Responsibilities include leading a technical support team, managing complex incidents, and ensuring effective service delivery. Ideal candidates will have a strong ITIL foundation, customer support experience, and the ability to mentor others. The organization is committed to equity and inclusion throughout the recruitment process.

Benefits

Commitment to professional development

Support for accessibility needs

Inclusive work environment

Qualifications

• Experience leading a multi-skilled technical support team.
• Experience supporting high-pressure live services, incidents, and changes.
• Ability to produce clear management information and communicate with audiences.

Responsibilities

• Oversee on-site and remote support activity for complex issues.
• Provide leadership to the technical team and ensure consistency in practices.
• Own major incident resolution and contribute to change and project forums.

Skills

Autonomous problem solving

Strong interpersonal skills

Coaching and mentoring

Stakeholder focus

Education

ITIL Foundation (or equivalent)

Good general education with relevant experience

Job description

A local government organization in Birmingham is seeking a Senior EUC Engineer. This role requires senior technical expertise in End User Computing and focuses on improving user experience and service resilience. Responsibilities include leading a technical support team, managing complex incidents, and ensuring effective service delivery. Ideal candidates will have a strong ITIL foundation, customer support experience, and the ability to mentor others. The organization is committed to equity and inclusion throughout the recruitment process.