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Aspiring IT Support Engineer — Tech Help & Customer Care
Job summary
A leading IT support firm based in Ramsgate is looking for a Trainee IT Support Engineer. In this role, you will respond to support requests and provide technical assistance. You should have a passion for IT and the ability to troubleshoot basic issues. This position offers a competitive salary of £25,000 per annum plus bonus and profit share. Join a company with a fantastic culture that values teamwork and fun.
Benefits
Qualifications
- A passion for IT & Technology.
- Ability to demonstrate an understanding of basic computer troubleshooting.
- Qualification in IT would be preferred but not essential.
Responsibilities
- Respond to incoming support requests via phone, email, or ticketing system.
- Provide technical assistance for incoming queries related to computer systems.
- Troubleshoot and resolve technical issues.
- Assist with user account management.
- Document all support activities in the ticketing system.
- Collaborate with other IT team members for timely resolution of issues.
- Provide excellent customer service.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.