4 Nov 2025 BBBH60916 IT Support Engineer £35000.00 - £45000.00 per annum Magherafelt

Northern Ireland Water Limited; Belfast; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading Managed Service Provider in Mid Ulster is seeking an experienced IT Support Engineer to deliver high-quality support across Microsoft 365, networking, servers, and security. The ideal candidate will possess strong IT support experience and excellent client-facing skills. Benefits include competitive salary and professional development opportunities.

Benefits

30 days' annual leave (including birthday off)

Pension and private healthcare

Funded certifications (Microsoft, Fortinet, Dell)

Structured progression pathway

Qualifications

• Strong experience in IT Support (2nd line or strong 1st/2nd hybrid).
• Confident supporting Microsoft 365 environments.
• Solid networking knowledge required.

Responsibilities

• Provide IT support to clients remotely and onsite.
• Diagnose and resolve hardware, software, and network issues.
• Manage Microsoft 365 and Windows Server environments.

Skills

IT Support

Microsoft 365

Networking (DNS, DHCP, LAN/WAN, VPNs)

Excellent communication skills

Client-facing skills

Tools

Fortinet

Dell infrastructure

VMware

Hyper-V

ConnectWise

Job description

IT Support Engineer

Location: Magherafelt area (4 days per week in office + local client visits)
Salary: £30,000 - £40,000 DOE
Type: Permanent, Full-Time
Reporting to: Technical Operations Manager
Driving Licence: Essential

Overview:

A leading Managed Service Provider in Mid Ulster is seeking an experienced IT Support Engineer to join their expanding technical team. The successful candidate will deliver high-quality IT support and project delivery across Microsoft 365, networking, servers, and security environments. This role is ideal for someone confident engaging with clients face-to-face, technically curious, and looking for a business that invests heavily in professional development and certifications.

Key Responsibilities:

• Provide IT support to clients remotely and onsite across Mid Ulster and NI.

• Diagnose and resolve hardware, software, and network issues.

• Manage and support Microsoft 365 and Windows Server environments.

• Support firewall and networking configurations using Fortinet/FortiGate and Dell technologies (training provided).

• Maintain accurate documentation using internal PSA and IT management systems.

• Contribute to virtualised infrastructure (VMware / Hyper‑V).

• Deliver an exceptional client experience through professional communication and proactive support.

Required Experience & Skills:

✅ Strong experience in IT Support (2nd line or strong 1st/2nd hybrid).
✅ Confident supporting Microsoft 365 environments.
✅ Solid networking knowledge - DNS, DHCP, LAN/WAN, VPNs, etc.
✅ Excellent communication and client-facing skills.
✅ Must hold a full UK driving licence and own transport.

Desirable:

• Experience with Dell infrastructure, Fortinet/FortiGate, VMware / Hyper‑V.

• Familiarity with tools such as Acronis Cyber Protect, ConnectWise, Halo PSA, IT Glue, or NinjaOne.

• MSP or customer-facing IT background preferred.

Benefits & Progression:

💰 £35,000 - £45,000 DOE
🎂 30 days' annual leave (including birthday off)
💼 Pension + private healthcare from day one
🎓 Funded Microsoft, Fortinet, and Dell certifications
🚀 Structured progression pathway and technical development
🏢 Professional, modern office environment

Ideal Candidate Profile:

• Based within a commutable distance of Magherafelt/Mid Ulster

• Confident, professional, and client-facing

• Technically strong in Microsoft 365 & networking

• Keen to grow through certifications and hands‑on project work

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Recruitment Consultant Daire O'Connor at MCS Group on 02896935515 or [e-mail].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs