ICT Consultant

Turn IT On!; Watford; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading ICT support provider in the UK is looking for an ICT Consultant to join their team supporting schools in multiple locations. The ideal candidate will maintain IT services, resolve technical issues, and ensure effective communication with schools. A passion for technology, strong problem-solving abilities, and excellent customer service skills are essential. The role offers a salary of £26,000 - £31,000 and various employee benefits.

Benefits

Pension scheme

Electric/hybrid car scheme

Cycle/e-bike scheme

Eye care voucher scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Qualifications

• At least 2 years of experience as an ICT Technician or in 2nd line support.
• Experience in the education sector preferred but not essential.
• UK driving license and access to a vehicle required.

Responsibilities

• Resolve technical issues impacting school functions.
• Install and repair computers with networking software.
• Respond to technical duties associated with computer networks.

Skills

Technical problem solving

Customer service

Microsoft Office 365

Communication skills

Organizational skills

Job description

£26,000 - £31,000

Turn IT on is looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools across London – Borehamwood, Welwyn Garden City, Letchworth Garden City & Watford.

To support schools in multiple locations, you must hold a UK driving license and have access to a vehicle.

You will be responsible for maintaining all IT hardware and services across the schools’ sites, helping schools improve the standard of their ICT provisions and enabling them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on, keeping them up to date with what services turn IT on can offer and manage the accounts of your customers.

You should be skilled in maintaining school computer equipment, installing new and existing software across the network, providing technical support for users and resolving identified technical problems. You should also have good knowledge of common user applications and good experience using Microsoft Office 365.

The ideal candidate will have at least 2 years’ experience in working as an ICT Technician/2nd line support, preferably in the education sector, although not essential.

You should be passionate about IT with a strong technical background, be self‑motivated, provide excellent customer service, be a team player, have strong communication and organisational skills and be courteous. You should be able to work independently and have an aptitude for problem solving and a proactive approach to improving services.

Responsibilities Include

• Resolve and manage any technical issues that impact the running of the school’s functions by providing robust technical solutions.
• Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).

The role is offered on a full‑time, full year basis and the successful candidate will be subject to an enhanced DBS and safeguarding checks.

In return, we are offering a salary of between £26,000 – £31,000, negotiable for the right person. Benefits include a pension scheme, electric/hybrid car scheme, cycle/e‑bike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.

The Transforming Learning Group provides a comprehensive range of hands‑on ICT and computing support, MIS support, GDPR services and consultancy and training. We have seven brands under the Transforming Learning Group – turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM and GDPR Sentry. Between the seven brands we provide services to over 5,000 schools across England and employ nearly 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.

As an inclusive employer, we are proud of our diversity and flexibility and the breadth of skills and experience of our staff. Turn IT on is a friendly and supportive place to work where people feel trusted and respected.

Turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Happy to talk flexible working.

Your data matters.