IT Advisor

LSL Property Services plc; Chippenham; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

A leading property services provider in Chippenham is looking for an IT Technical Specialist to support advisors with IT systems and enhance customer service. The role offers a starting salary of £24,000 - £25,000 and includes both office and home working options. Ideal candidates will have strong communication skills and a customer-focused mindset, along with basic IT knowledge. Apply with your CV to the in-house recruitment team.

Qualifications

• Strong communication skills for assisting users with technical issues.
• Customer-focused approach for addressing internal and external needs.
• Ability to work collaboratively in a team environment.

Responsibilities

• Provide support for point-of-sale systems and minor technical issues.
• Log support tickets accurately for technical requests.
• Create user documentation for internal and external users.
• Assist with purchasing processes for the IT department.

Skills

Strong communication

Customer focus

Teamwork ability

Organizational skills

Basic IT knowledge

Job description

Join to apply for the IT Advisor role at LSL Property Services plc. The role is IT Technical Specialist - Chippenham.

Part of LSL Property Services plc, PRIMIS Mortgage Network are the largest dedicated Mortgage and Protection Network in the UK and operate within the Financial Service sector. Based within our Chippenham offices (and Home), we are looking to recruit an IT Technical Specialist to join our large IT team. The role can be partial home working and partial office based in Chippenham 50/50 - initially whilst training the role is fully office based. The role is Full Time. PRIMIS Mortgage Network prides itself in supporting Mortgage and Protection advisory experts in delivering the very best in quality customer service. Through an effective and efficient service of high-quality tailored advice, we believe our customers should receive a service that they want to go back to again. The role is to work alongside the IT Support team supporting internal and external users in the use of IT and Associated Systems.

The salary for the role is £24,000 - £25,000 DOE negotiable.

Key Responsibilities

• Provide professional support to our advisors with requests around our point-of-sale system, including how to complete the sales processes and minor technical issues.
• Answer support requests to assist advisors and staff with any technical issues whilst using the various group systems, including logging detailed support tickets of work completed.
• Support and administer Intercom online support, knowledgebase, and messaging system for all users.
• Own and escalate technical issues.
• Assist with purchasing.
• Create user documentation to support both internal and external users.
• Perform duties as required in the operation of the day-to-day IT function for the network.

Required Experience and Attributes

• Strong communication: actively listening, seeking, and encouraging feedback and contribution from all levels.
• Comfortable on the phone, communicating openly and at a level relevant to the audience; speaking clearly and concisely with confidence.
• Strong written communication skills for documentation and client correspondence.
• Customer focus: being aware of and responding positively to internal and external customer needs and feedback.
• Strong teamwork ability, collaborating effectively with colleagues and clients.
• Highly organized with the ability to make effective decisions, analyze and solve problems as appropriate.
• Basic knowledge of IT, especially Microsoft Office systems.

If you are interested in applying for this position, please forward your CV with covering letter in confidence to [e-mail] of the PRIMIS / LSL in-house recruitment function.

We are an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.

PRIMIS Mortgage Network / LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed on the LSL Careers website.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology