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QS Electrician - Partner Success Manager (Part-Time to Full-Time)
Job summary
A leading electrical services company in the UK is seeking a Partner Success Manager to ensure the success of their partners. This hybrid role requires a seasoned professional with over 5 years in the electrical industry. Responsibilities include partner recruitment, onboarding, and ongoing support. Ideal candidates will have strong communication and data interpretation skills, as well as the ability to coach and support partners. This position offers flexible working initially and significant opportunities for career progression.
Benefits
Qualifications
- Minimum 5+ years in the electrical industry (domestic preferred).
- Experience supervising electricians or mentoring apprentices.
- Excellent digital competency using various tools.
Responsibilities
- Manage partner recruitment and selection.
- Deliver structured onboarding for new partners.
- Provide technical support and quality assurance.
- Run performance coaching and retention efforts.
Skills
Tools
MJP Electrical is a high‑growth electrical services company building the UK’s first partner‑based network model designed to help electricians earn more, work smarter and grow faster. As we scale toward TradeStarz, our national multi‑trade platform, we focus on delivering a world‑class partner experience, structured onboarding, clear systems, and data‑driven performance.
MJP Electrical / TradeStarz - Bristol & Surrounding Regions
Status: Part‑time (2‑3 days/week) initially, moving to full‑time as the partner network grows
Reports to: Director (Mark Parry)
Location: Hybrid – Remote + Occasional Site/Office Meetings
Industry: Electrical / Home Services / Field Operations
Salary: Dependent on experience + progression opportunities
The Partner Success Manager ensures every MJP Partner succeeds — technically, operationally, financially and personally. This role is ideal for a seasoned industry professional (e.g., senior electrician, supervisor, NICEIC QS, technical surveyor, or foreman) who wants to step off the tools, use their experience in a meaningful way, and grow into a leadership position as our partner network expands.
You'll combine industry knowledge, human coaching and digital competency to help partners:
- Hit their earning targets
- Deliver work safely & to MJP standards
- Master the MJP job categories & VIP consultation
- Improve customer communication
- Follow our systems & tech stack
- Stay motivated, confident and loyal
- Partner Recruitment & Selection
- Manage partner recruitment pipeline
- Conduct interviews and assess technical competency
- Review applications, video submissions and screening tasks
- Identify high‑quality, safe and professional partners
- Work with Marketing on recruitment campaigns
- Onboarding New Partners
- Deliver structured onboarding (30/60/90)
- Teach all MJP job categories and VIP Consultation process
- Train partners on expectations, standards and workflows
- Ensure successful adoption of ServiceM8, Wink dashboards, GHL and Burdi
- Support partners through their first 10‑30 jobs
- Technical Support & Quality Assurance
- Review job notes, photos and reports
- Support partners with technical questions
- Check EICR coding and logic for accuracy
- Ensure work meets MJP and regulatory standards
- Identify training needs and provide corrective guidance
- Performance Coaching & Retention
- Run weekly or bi‑weekly check‑ins
- Track partner KPIs (points, earnings, conversion, margins)
- Identify early red flags and intervene proactively
- Maintain strong working relationships and trust
- Help partners progress to Growth → Elite → Franchise pathway
- Data & Reporting
- Use Wink dashboards to track partner performance
- Monitor job category accuracy, VIP booking %, materials margins
- Work with Finance on CIS reporting and payroll data
- Produce weekly summary reports for leadership
- Maintain partner records and development plans
- Operational Support
- Liaise with Sales and customer support for training
- Liaise with Tech teams for system improvements
- Ensure partners follow ServiceM8 workflows
- Support implementation of new processes & automations
- Represent the partner voice inside the business
- Minimum 5+ years in the electrical industry (domestic preferred)
- Strong understanding of consumer units, rewires, EICRs, EV, testing
- Experience supervising electricians or mentoring apprentices
- Comfortable supporting partners on technical queries
- Strong quality & compliance mindset
Must be confident using digital tools:
- ServiceM8 (or similar job management software)
- Data dashboards (Wink or equivalent BI tools)
- GoHighLevel CRM
- Burdi/Xero basics
- Microsoft Teams & SharePoint
- Able to learn new systems quickly
- Strong ability to interpret data and spot trends
- Excellent communicator
- Calm, supportive and patient
- Strong relationship builder
- Able to challenge and hold people accountable
- High emotional intelligence
- Enjoys helping others grow
- NICEIC QS, Approved Electrician or similar background
- Experience in customer‑facing roles (surveying/quoting)
- Leadership or mentoring experience
- Strong organisational skills
- Comfortable working independently
- Honest, reliable and high‑integrity
- Values structure, clarity and high standards
- Excited by the idea of helping shape the first TradeStarz partner network
- Be part of a fast‑growing, innovative business
- Help shape the UK’s future partner‑based trade model
- Meaningful work helping electricians earn more & live better
- Clear progression into full‑time, leadership and future franchise support roles
- Work directly with the founder to influence the entire partner journey
- Collaborative team culture with strong support and modern tools
- Flexible working (part‑time initially)
- Real impact, real relationships, real outcomes
- Be part of a fast‑growing, innovative business
- Help shape the UK’s future partner‑based trade model
- Meaningful work helping electricians earn more & live better
- Clear progression into full‑time, leadership and future franchise support roles
- Work directly with the founder to influence the entire partner journey
- Collaborative team culture with strong support and modern tools
- Flexible working (part‑time initially)
- Real impact, real relationships, real outcomes
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.