Senior Operations Specialist – Commercial Vehicle Aftersales

BYD Company Limited.; Hounslow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading electric vehicle manufacturer in Hounslow is seeking a Senior Operations Specialist to manage major aftersales projects. This role requires strong organizational and multi-tasking skills, along with a background in automotive and project management. Ideal candidates have over 5 years of experience and proficiency in tools like Excel and Power BI. Join a dynamic team to contribute to the transition to Zero Emissions transportation.

Benefits

Performance-based remuneration

25 holidays + public holidays

Scottish Widow workplace pension

Commute allowance

Salary sacrifice car scheme

Teambuilding events

Qualifications

• 5+ years of experience in automotive aftersales, commercial vehicles, EVs, operations, or project management.
• Proven track record of coordinating multiple major projects simultaneously in a high-pressure environment.

Responsibilities

• Lead or support the operational rollout of key programmes.
• Coordinate project timelines and resources to ensure on-time delivery.
• Manage daily follow-ups and documentation control.
• Oversee daily aftersales operations.
• Ensure all operations comply with UK/EU regulations.

Skills

Multi-tasking

Organizational skills

Microsoft Office Proficiency

Analytical skills

Communication

Stakeholder management

Education

Bachelor’s degree in Engineering, Operations, Business or related fields

Tools

Excel

PowerPoint

Power BI

Job description

Senior Operations Specialist – Commercial Vehicle Aftersales

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About the role

We are seeking an experienced and highly capable Senior Operations Specialist to support the operational delivery of major aftersales projects within BYD’s Commercial Vehicle division. This role is central to ensuring the smooth execution of large-scale programmes—such as battery retrofit operations, field service campaigns, and service upgrade initiatives—while maintaining efficient daily aftersales operations.

The successful candidate must demonstrate strong multi-tasking ability, advanced proficiency in office and digital tools, solid data-handling skills, and the resilience to thrive under pressure in a fast-paced environment.

The role works closely with technical, engineering, quality, parts, project, and key account teams across both the UK and Europe.

Working Location

Hounslow, London (Fully Office-based)

Key responsibilities

• Lead or support the operational rollout of key programmes, including battery retrofit projects, field campaigns, and service upgrades.
• Coordinate project timelines, resource allocation, reporting, and cross-functional communication to ensure on-time delivery.
• Manage daily follow-ups, documentation control, risk tracking, and progress monitoring across multiple concurrent projects.
• Oversee daily aftersales operations such as fleet issue tracking, service workflow coordination, and customer escalations.
• Improve service efficiency, turnaround time, parts availability, and warranty cost control.
• Ensure all operations comply with UK/EU regulations and adhere to BYD’s global service standards.
• Prepare high-quality operational reports, dashboards, performance analyses, and presentations using Excel, PowerPoint, Power BI, and other tools.
• Consolidate and analyse large datasets to identify trends, operational risks, and improvement opportunities.
• Maintain clear, accurate, and well‑organised documentation for major projects and operational processes.
• Collaborate closely with key accounts, internal technical teams, suppliers, and engineering experts to support project and service delivery.
• Support customer meetings, service reviews, and communication on major operational topics.
• Manage escalations and ensure timely and effective resolution of critical customer issues.

Your profile

Education & Experience

• Bachelor’s degree or above in Engineering, Operations, Business, or related fields.
• 5+ years of experience in automotive aftersales, commercial vehicles, EVs, operations, or project management.
• Proven track record of coordinating multiple major projects simultaneously in a high‑pressure environment.

Skills & Competencies

• Exceptional multi‑tasking and organisational skills.
• High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook); Power BI proficiency is a strong plus.
• Strong analytical skills with the ability to interpret data and present insights effectively.
• Excellent communication and stakeholder management skills.
• Ability to build, optimise, and maintain operational processes.
• Familiarity with EV systems, batteries, or automotive service operations is advantageous.

Personal Attributes

• High stress tolerance and ability to handle fast‑paced, demanding workflows.
• Detail‑oriented, structured, and dependable.
• Hands‑on, proactive, and solution‑driven, with strong ownership of tasks.
• Team player who can also work independently when required.
• Bilingual (English/Mandarin) preferred.

We offer

• Performance and experience based competitive remuneration
• 25 holidays + public holidays
• Scottish Widow workplace pension
• Commute allowance
• Salary sacrifice car scheme
• Department & company wide teambuilding events.
• An exciting opportunity to be part of European transition to Zero Emissions transportation and de‑carbonisation of the economy

Our Purpose is to build a zero‑emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏