Customer Service Manager jobs in United Kingdom

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. ## **Job Description**As **DevOps Team Leader,** you will drive automation, reliability, and scalability across Opayo’s high-volume payment platforms. This role ensures seamless delivery of applications through Development, Test, and Production environments using modern Continuous Delivery practices.Operating in a 24/7, mission-critical environment, you will **lead a team** focused on maintaining system resilience, accelerating deployments, and enabling innovation.**Key Responsibilities*** **Operational Excellence:** + Maintain and support Opayo applications (Payments In/Out) using advanced monitoring tools and custom scripts. + Proactively detect, troubleshoot, and resolve issues to meet stringent SLAs.* **Technical Leadership:** + Remain hands-on (approx. 80% technical) while guiding team priorities and workload. + Act as the primary technical escalation point and shape technology strategy. + Drive adoption of modern DevOps practices, including Infrastructure as Code, CI/CD pipelines, and automated patching.* **Team Leadership & Development:** + Set clear objectives, review progress, and manage performance. + Recruit, mentor, and upskill engineers to build a high-performing, collaborative team. + Foster a culture of innovation, inclusion, and continuous improvement.* **Strategic Influence:** + Partner with Development, Infrastructure, and Security teams to align DevOps initiatives with organisational goals. + Champion automation and modernisation to reduce risk and accelerate delivery.**Essential Skills & Experience*** Strong hands-on experience with scripting languages (e.g., Python, Bash).* Expertise in monitoring tools (e.g., Splunk, Datadog).* Proven experience with automation/configuration tools (Jenkins, Gitlab and ArgoCD).* Background in high-availability, high-transaction production environments.* Experience managing and developing technical teams.**Preferred:*** Knowledge of payment gateway technologies and compliance frameworks (e.g., PCI DSS).**Qualifications*** Degree in Computer Science or equivalent industry experience.**Key Metrics*** Maintain system uptime in line with SLAs.* Ensure all releases follow defined CI/CD processes.* Active participation in on-call rotation.**Stakeholders*** Operations, Infrastructure, Network, and Database Teams* Agile Development Teams* Security Team**Location expectations** This role requires working from a U.S. Bank location three (3) or more days per week.**Visa Sponsorship**This position is not eligible for visa sponsorship.If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our .**Benefits**:We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.**Posting may be closed earlier due to high volume of applicants.**Elavon is wholly-owned by U.S. Bank, which just happens to be one of the world’s most ethical companies.Whichever part of the company you join, you’ll soon see that we help our customers and communities thrive. And we’ll do the same for you, too.From day one, you’ll find ample opportunities to grow. A variety of projects to work on. A host of new skills to learn. And you’ll be surrounded by people who’ve got your back, and who’ll do everything they can to make sure you’re happy and fulfilled.