Customer Service Manager jobs in United Kingdom

Location: Larchwood House, Bedford

Hours: 7:00am - 9:00pm, 14 hr shifts

Rota: Monday to Sunday – working alternate weekends

Pay: £13.31 per hour

At Lifeways, we believe in creating a workplace where you feel valued, supported, and empowered to make a real impact. As a Care Team Leader at Elliot Avenue in Bretton, you’ll lead a dedicated team in delivering person-centred support that transforms lives.

We live our Choice Values every day:

• Caring – You’ll be part of a team that puts people first.
• Honest – We foster trust through transparency and integrity.
• One Team – Collaboration is at the heart of everything we do.
• Innovative – We embrace new ideas to improve lives.
• Courageous – We’re bold in our mission to make a difference.
• Equal – We celebrate diversity and promote inclusion.

Larchwood House is a warm, welcoming residential service designed to support people with autism, learning disabilities, and complex needs.

• Five self-contained apartments with open-plan kitchens, dining and living areas
• Communal spaces including two living rooms and a laundry room
• A large accessible garden with a patio, decking area, and BBQ

Transport links are excellent, with a nearby bus stop and train station just 8 minutes away by car. Onsite parking is available, and local amenities include Tesco, Lidl, Iceland, and Sainsbury’s.

“At Larchwood House, there is a fantastic community feel and everyone helps each other out. The atmosphere within the house is really nice – it’s very varied and busy. The house itself is great and in a good area with amazing links into town. This really is a nice, warm and friendly place to live.”

• Over £2,000 in total rewards per year
• Cycle to Work Scheme – up to £1,000
• Gym discounts – save up to £192 a yearEye care and health cash plans
• 10% off at B&Q
• Blue Light Card eligibility – discounts on shopping, food, days out and more
• £200 for every successful referral
• 3% employer pension contribution
• 8 paid days of training per year
• Access to qualifications and apprenticeships

As a Care Team Leader, you will:

• Lead and motivate a team of Support Workers
• Ensure people live fulfilling, independent lives
• Support recruitment, training, and supervision
• Communicate effectively with colleagues, professionals, and families
• Maintain accurate records using strong written and IT skills

We welcome applications from:

• Experienced Care Team Leaders or Senior Support Workers with NVQ/QCF in Health & Social Care
• Passionate Care Assistants or Carers ready to take the next step

If you’re committed to making a difference and want to grow in a role where you’re truly valued, supported, and able to have impact, we’d love to hear from you.