Customer Service jobs in United Kingdom

*This is a Part Time opportunity with the max of 25 hours weekly*

Peloton Studios delivers a broad offering of highly engaging subscription content and world-class boutique fitness experiences 365 days a year. We are seeking an upbeat, positive, and customer-service-driven individual with a passion for health, fitness, and the Peloton brand to join our Stagehand team.

Reporting to the Manager, Studio Operations, you will be essential in cultivating a world-class welcoming in-studio experience. Your mission is to ensure every member is comfortable and excited, from establishing rapport and efficiently setting them up on hardware to guiding new clients. You are key to the seamless execution of our live and recorded content.

• Elevate the Member Experience: Cultivate a high-energy, welcoming studio atmosphere by representing the Peloton brand and providing seamless, outstanding customer service alongside the audience and member experience teams.
• Ensure Studio Readiness & Safety: Maintain a clean, organized, and safe environment through frequent sweeping, mopping, detailed equipment upkeep, and thorough Green Room cleaning and restocking.
• Streamline Class Transitions: Execute efficient pre-class member setup and post-class cleanup, including sanitizing equipment, reorganizing weights, and resetting studios quickly between sessions.
• Support Live Production: Assist instructors, talent, and production teams by ensuring smooth timing, cues, class transitions, and overall studio readiness for both live and recorded sessions.
• Provide Operations Support: Collaborate with the Hardware Tech team on set and stage changes, including shifting props and executing set design changes, and assist management with inventory, organizing supplies, and special projects.

• Exceptional Service & Communication: Possess world-class customer service skills, a positive attitude, and excellent communication to work effectively with a wide range of personalities (members, talent, and staff).
• Operational Excellence: Maintain high standards for cleaning and sanitation, coupled with the ability to prioritize, multi-task, and manage time effectively within a fast-paced environment.
• Adaptability & Drive: Be ambitious, hardworking, team-oriented, and passionate about the fitness industry, with the flexibility to adapt to scheduling changes, including weekends, holidays, early mornings, and late evenings.
• Technical Proficiency: Capable of using Google Suite and MS Office applications.
• Physical Requirements: This is a customer-facing role requiring you to be on your feet for up to 10 hours at a time and the ability to lift up to 50 pounds, with or without reasonable accommodation.

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email applicantaccommodations@onepeloton.com.

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.