Service Coordinator Assistant

Briggs Equipment Group; Dewsbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading materials handling solutions provider in Dewsbury is looking for a Service Coordinator Assistant to manage service requests and support operations. In this role, you'll assist engineers, manage customer interactions, and ensure accurate paperwork for invoicing. Proficiency in MS Office and strong customer service skills are essential. This position offers a 12-month fixed-term contract with opportunities for growth in a dynamic team environment.

Qualifications

• Proficiency in MS Office, especially Outlook, Word, and Excel.
• Strong customer service orientation.
• Detail-oriented with a flexible approach.

Responsibilities

• Assist with customer service calls and inquiries.
• Plan and distribute service repairs to engineers.
• Record and manage engineers' time sheets.
• Prepare service department paperwork for invoicing.

Skills

Proficient in MS Office

Excellent customer service skills

Attention to detail

Flexible, with a can-do attitude

Ability to work within timescales

Job description

The Opportunity: Service Coordinator Assistant

Contract: 12 Month FTC

Location: Dewsbury

Forkway are one of the UK’s leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres.

With over 60 years of being in business, Forkway has learnt how best to support our customers by listening to our clients and working to solve their specific needs through our commitment and flexibility, we are proud to have developed an outstanding reputation for customer service.

To assist in control and manage the activities of the field engineering force to obtain maximum service volume and efficiency and to develop maximum potential income from all service. To assist in parts and hire customers for the company’s products within that area.

The Impact you will have:

• Assist with enquiries and telephone calls as required, including receiving and recording incoming customer service calls.
• Plan and distribute service repairs to Forkway Engineers or to Sub-contractors as required.
• Record Engineer’s time sheets.
• Ensure all service department paperwork and jobs are ready for invoicing.
• Ensure all records are filed/scanned and maintained in an orderly and timely manner.
• Assist in all other areas of the service administration operations as required to provide full support to the service team.
• Comply with all Company Regulations

What will help you to excel in this role:

• Proficient in MS Office particularly Outlook, Word and Excel
• Excellent customer service skills
• Attention to detail
• Flexible, with a can-do attitude
• Ability to work within timescales and to meet deadlines.

What’s next

If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch.

Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review.

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met.