Utilities Scheduler

Networkplus; England; On-site; GBP 27,000; Full time

Job summary

A utilities company is seeking a Utilities Scheduler to effectively plan and coordinate work through communication with internal and external customers. The role involves scheduling work orders, maintaining management systems, and ensuring the highest level of customer service is achieved. Ideal candidates will possess exceptional customer service skills and have a natural ability to organize and plan. This position offers a competitive salary and is based in Lingley Mere, Warrington.

Qualifications

• Exceptional customer service skills required.
• Good verbal communication skills are essential.
• Ability to work under time pressures is needed.
• Planning and organizing skills are highly valued.

Responsibilities

• Take ownership of workstreams from receipt to completion.
• Schedule work orders according to SLAs and optimize travel routes.
• Maintain accurate information input into management systems.
• Provide excellent customer service to internal and external clients.

Skills

Exceptional Customer Service skills

Good verbal communication skills

Resilience to work under time pressures

Natural ability to plan and organise

Job description

Utilities Scheduler

Department: United Utilities

Employment Type: Full Time

Location: Lingley Mere, Warrington

Reporting To: Isaac Southern

Compensation: £26,984 / year

Description

As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

We are looking for someone to:

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Experience and Qualifications

• Exceptional Customer Service skills
• Good verbal communication skills
• Resilience to work under time pressures
• Natural ability to plan and organise
• Knowledge of planning and scheduling systems would be an advantage

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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