Customer Services Apprentice

South Ribble Leisure Limited; Chorley, Leyland; Hybrid; GBP 23,000 - 24,000; Full time

Job summary

A local council in the United Kingdom is seeking a Customer Service Apprentice for a 2-year apprenticeship. This role involves delivering excellent customer service and gaining a City & Guilds Level 2 qualification. Candidates should have an interest in local government and good IT skills. The position offers a salary of £23,080 to £23,817 and includes benefits like annual leave and a Local Government pension. There are also discussions around flexible working arrangements.

Benefits

25 days annual leave plus bank holidays

Local Government pension

Healthcare Cash Plan

Volunteering days

Free parking

Responsibilities

• Deliver quality services and make a difference to customers.
• Respond to all types of customer contact, including phone and face‑to‑face.
• Help with licensing applications and land charge enquiries.
• Gain experience in a busy customer services setting.

Skills

Interest in local government

Excellent customer service standards

Good IT skills

Effective communication

Organizational skills

Education

Willingness to complete City & Guilds Level 2 qualification

Job description

About the Role

Role: Customer Service Apprentice (Direct & Ancillary)

Location: Chorley and Leyland

Contract: 2 year apprenticeship

Salary: £23,080 to £23,817

Closing Date: 11 January 2026

Our Customer Services Apprenticeship isn’t just for those starting out — it’s designed for anyone looking to build confidence, learn new skills, and open doors to fresh opportunities. Whether you’re ready for a career change or want to strengthen your experience, this program gives you practical training, a nationally recognised qualification, and the chance to make a real difference in your community (all while you’re earning a great salary)!

During the apprenticeship, you’ll gain practical skills to deliver excellent customer service, while completing a City & Guilds Level 2 Customer Services qualification.

What you'll be doing

• Delivering quality services and making a difference to our customers
• Responding to all types of customer contact, including phone and face‑to‑face, as well as supporting other digital contact from our residents
• Dealing with licensing applications, land charge enquiries or helping people who have been recently bereaved
• Completing an apprenticeship qualification and gaining experience in a busy customer services setting

Who we're looking for

• Someone who has an interest in local government, always aims to deliver excellent customer standards, and wants to gain skills to support and make a difference to our communities
• Good IT skills and an understanding of how technology and digital services can help provide excellent customer service
• Ability to communicate effectively, work under pressure, and use initiative to organise and prioritise your own workload

Other requirements

• Successful applicants will be subject to a DBS check (applied and paid for by the Council).

Our Benefits

• 25 days annual leave plus bank holidays (and Christmas shutdown)
• Hybrid/agile working
• Local Government pension
• Healthcare Cash Plan for cash back on health treatments
• Cashback website access for savings on brands you love
• Volunteering days
• Free parking

Many of our colleagues work flexibly for us. We’re always open to conversations around different working arrangements. If you’re interested in part‑time, compressed hours or any other working arrangement, please get in touch with us through the “Contact Us” form on our careers website.

About Us

Chorley Council is dedicated to providing first‑class services and promoting the well‑being of the local community. Our staff are our greatest resource, at the heart of everything we do, and are crucial to the delivery of excellent services for our residents.

Equal Opportunities

We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices. We’re committed to making our recruitment practices barrier‑free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long‑term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the “Contact Us” page on our website. If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.