Customer Field Technician

NBN Co; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Field Technician located in Newcastle. In this full-time role, you will be responsible for the installation, repair, and maintenance of nbn products and services. The ideal candidate will possess exceptional customer service skills, a clean Driver’s License, and relevant experience in cabling. This permanent position encourages flexible hours, and the successful candidate will work directly with customers to enhance their experiences. Join us in transforming Australia’s digital landscape!

Benefits

Flexible work environment

Diversity and Inclusion programs

Paid parental leave

Qualifications

• Experience in installation and maintenance of cabling networks is preferred.
• Strong commitment to delivering exceptional customer service.
• Ability to work autonomously and manage time effectively.

Responsibilities

• Install and maintain nbn products and services.
• Perform fault diagnosis and repair on nbn cabling networks.
• Ensure excellent customer service during all field tasks.

Skills

Customer service skills

Communication skills

Cabling experience

Education

Current and clean Driver’s License

Job description

Customer Field Technician page is loaded## Customer Field Technicianremote type: Field Workerslocations: Newcastletime type: Full timeposted on: Posted Todayjob requisition id: 239976# **Job Expectations**Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you help!***\*\* We are looking for candidates based in the Newcastle area\*\******A bit about your role**As a Customer Field Technician, located in **Newcastle**, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:* Cabling installation (copper and fibre) including jointing, jumpering and splicing* Customer premises installation of nbn Customer Premises Equipment (CPE)* Fault diagnosis and repair of nbn cabling networks and nbn CPE* These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.**A bit about you**We’re seeking both experienced candidates as well as those with transferable skill from a communication cabling or electrical background and who are keen to explore a new career in the telco sector.A large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.We will also be looking for a current & clean Driver’s License and strong and personable communication skills, both written and verbal.**Life at nbn**To be part of nbn is to be part of something bigger. We’ve created Australia’s network—a network made for more.Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It’s not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.**A more inclusive working world**nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.**Equal Opportunities for All**We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our page on our website.If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.**Please note, this is a permanent role.** **To be eligible for this role, you must have full working rights in Australia.**# **Worker Type**Permanent# **Time Type**# Full time# **Field Base Location**Newcastle****nbn**** is the team behind the design, build and operation of the ****nbn**** network - one of Australia’s largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live.But the ****nbn**** network is so much more than access to fast internet. A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come.At ****nbn,**** you’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at ****nbn****, and opportunities present themselves all the time. At ****nbn****, you have an incredible chance to broaden your skills and widen your horizons. This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia’s.To apply, please follow the links and submit your resume. No cover letter or selection criteria is required.