Service Coordinator Assistant

Forkway Group; Dewsbury; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading materials handling solutions provider is looking for a Service Coordinator Assistant in Dewsbury. This role involves assisting in the management of field engineering activities, handling customer service inquiries, and ensuring service documentation is processed efficiently. The ideal candidate will have excellent customer service skills, proficiency in MS Office, and a detail-oriented approach. This opportunity is part of a 12-month fixed-term contract.

Qualifications

• Proficiency in MS Office, particularly Outlook, Word, and Excel.
• Strong customer service skills with attention to detail.
• Ability to remain flexible and meet deadlines.

Responsibilities

• Assist with enquiries and record customer service calls.
• Plan and distribute service repairs to engineers or sub-contractors.
• Record engineer's time sheets and prepare service paperwork for invoicing.
• Maintain service records in an organized manner.

Skills

Proficient in MS Office

Excellent customer service skills

Attention to detail

Flexible with a can-do attitude

Ability to work within timescales

Job description

The Opportunity: Service Coordinator Assistant

Contract: 12 Month FTC

Location: Dewsbury

Forkway are one of the UK's leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres. With over 60 years of being in business, Forkway has learnt how best to support our customers by listening to our clients and working to solve their specific needs through our commitment and flexibility, we are proud to have developed an outstanding reputation for customer service.

To assist in control and manage the activities of the field engineering force to obtain maximum service volume and efficiency and to develop maximum potential income from all service. To assist in parts and hire customers for the company's products within that area.

The Impact You Will Have

• Assist with enquiries and telephone calls as required, including receiving and recording incoming customer service calls.
• Plan and distribute service repairs to Forkway Engineers or to Sub-contractors as required.
• Record Engineer's time sheets.
• Ensure all service department paperwork and jobs are ready for invoicing.
• Ensure all records are filed/scanned and maintained in an orderly and timely manner.
• Assist in all other areas of the service administration operations as required to provide full support to the service team.
• Comply with all Company Regulations.

What Will Help You To Excel In This Role

• Proficient in MS Office particularly Outlook, Word and Excel.
• Excellent customer service skills.
• Attention to detail.
• Flexible, with a can-do attitude.
• Ability to work within timescales and to meet deadlines.

What's Next

If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch.

Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review.

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met.