Customer Service jobs in United Kingdom

At Howdens, we’re proud to be one of the UK’s leading apprenticeship employers. With a long-standing commitment to developing talent, we've been recognised among the Top 100 Apprenticeship Employers since 2022. Our apprentices don’t just do a job - they build lasting careers.

As an integral part of our workforce, we are seeking talented individuals to join our award‑winning apprenticeship scheme and help drive our business forward. The Apprentice Warehouse Person role offers a unique opportunity to receive comprehensive on‑the‑job training and expert support from a leading training provider while pursuing a Level 2 Supply Chain Warehouse Operative Apprenticeship. The program typically spans 12 to 15 months.

As a Warehouse Person, you will play a pivotal role in maintaining our 'in stock' business model in one of our local depots. Your key responsibilities will include:

• Engaging with customers in a courteous, professional, and knowledgeable manner.
• Ensuring effective stock maintenance, adhering to strict health and safety regulations, and delivering exceptional customer service.
• Maintaining general housekeeping duties, including stock rotation, cleanliness, and tidiness, in compliance with Health & Safety guidelines.
• Conducting security and compliance checks on incoming stock and outgoing orders, with a strong focus on accuracy.
• Performing daily checks on the forklift truck and other mechanical equipment, promptly reporting any defects to the Depot Manager.

We are looking for people with the following qualities who want to learn new skills in a warehouse environment:

• Excellent attention to detail.
• Ability to work autonomously and use own initiative.
• Strong communication skills.
• Effective planning and organizing abilities.
• Capability to prioritize and manage own workload effectively.
• A strong desire for continuous personal and professional development.
• The right to work in the UK and related evidence.

Please note - if you have considerable experience in a similar role, you may not be suitable for an apprenticeship. If you already have experience and are looking for a full‑time role please visit careers.howdens.com to see our non‑apprenticeship opportunities.

• Supply Chain Warehouse Operative Level 2 - Intermediate Apprenticeship.
• Training provided by our in‑house Learning & Development Team.
• Support from external training providers.
• A 15‑month program, including a minimum 12‑month learning period and end‑point assessment.
• Apprentices without Level 1 English and maths qualifications will be supported in achieving this level before undertaking the Level 2 English and maths test for the end‑point assessment and apprenticeship completion.

We believe in recognising and rewarding the hard work and dedication of our team members. In return for your commitment, you will receive:

• A competitive £15,704 salary.
• Paid holiday entitlement.
• A generous matched contribution Pension Scheme.
• Team incentives and outings.
• Staff discount on Howdens products.

Howdens Joinery is the UK’s number one trade kitchen supplier, trusted by over 460,000 trade professionals. With more than 900 depots and a growing presence across Europe, we’re a business built on entrepreneurial spirit and strong local relationships.

At Howdens, we’re committed to being worthwhile for all concerned. We aim to create an inclusive and supportive workplace where everyone can thrive. If you need any adjustments to our recruitment process, just email apprenticeships@howdens.com with the job title and location, and we’ll be happy to help.