Community Concierge & Member Experience Lead

WeWork; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading shared workspace provider is seeking a Community Member to be the primary point of contact for members and guests. This role involves maintaining a welcoming atmosphere, ensuring adherence to policies, and anticipating community needs. Ideal candidates should have a passion for customer service, strong communication skills, and the ability to multitask effectively. This position offers a unique opportunity to be part of a vibrant community that fosters collaboration and innovation.

Qualifications

• Customer service and/or sales experience preferred.
• Strong verbal and written communication skills required.
• Integrity, dependability, and compassion are necessary traits.

Responsibilities

• Act as the primary point of contact for the Community.
• Greet members and guests with a welcoming demeanor.
• Ensure guest compliance with company policies.
• Anticipate and fulfill member and guest needs.
• Maintain organization of the front desk and mailroom.

Skills

Customer service

Strong verbal communication

Outstanding interpersonal skills

Multitasking

Basic computer skills

Education

College graduate with a four-year degree

Job description

A leading shared workspace provider is seeking a Community Member to be the primary point of contact for members and guests. This role involves maintaining a welcoming atmosphere, ensuring adherence to policies, and anticipating community needs. Ideal candidates should have a passion for customer service, strong communication skills, and the ability to multitask effectively. This position offers a unique opportunity to be part of a vibrant community that fosters collaboration and innovation.