Workshop Administrator

TR Machinery; Newport; On-site; GBP 60,000 - 80,000; Full time

Job summary

A machinery dealership in Newport is seeking a Workshop Administrator to assist management and ensure effective customer service. The ideal candidate will have experience in a service or parts department within a dealership environment. Responsibilities include managing customer accounts, maintaining financial awareness, and ensuring efficient resolution of paperwork. This role offers a competitive salary based on experience.

Qualifications

• Experience in a Service or Parts department within a dealership environment is desirable.
• Ability to manage customer accounts and credit effectively.
• Skills to maintain and nurture customer relationships.

Responsibilities

• Assist the Workshop Management to ensure achievement of annual sales target.
• Manage customer accounts & credit.
• Ensure efficient resolution of paperwork.

Skills

Customer relationship management

Financial awareness

Organizational skills

Communication skills

Job description

Workshop Administrator – Newport Shropshire

About us

TR Machinery was established in 2021 as part of the RVW Pugh group. TR Machineryexclusively holds the full-line Fendt franchise for Shropshire, Cheshire, Mid Wales and Staffordshire. Along with a full range of complementary machinery from leading manufacturers. We also sell a wide range of parts, workshop tools and sundries.

TR Machinery is a new, passionate dealership with a vision to offer exceptional customer service. We are based in Newport, Shropshire.

Due to our continued expansion, we are looking for a Workshop Administrator.

Reports to: Service Manager

Job Description:

To assist the Workshop Management and work as part of a busy team in an Agricultural Machinery dealership which is passionate about the franchises they hold and providing a good customer service to the area. The successful person would be instrumental in helping to ensure that targets set are met and that the service department is effective & profitable.

Key Responsibilities:

• Assisting the Workshop Management to ensure achievement of annual sales target
• Manage customer accounts & credit
• Awareness of department financials and individual impact on those
• Maintaining & nurturing existing & prospective customer relationships
• Ensuring efficient and timely resolution of paperwork
• Warranty submissions for the depot
• Workshop job invoicing, including warranties
• Draw up quotes for insurance jobs, and invoice as per authorisation once repairs complete
• Keep loan / hire book up to date
• Warranty register new tractors on Agconet once delivered to customer
• Update workshop labour onto Gold and send weekly hour summaries to Accounts on dates due for payroll
• Keep track of Vehicle Maintenance Chart, book in van MOTs
• Liaise with Administrator at Churchstoke to book technicians on training as requested
• Take workshop calls and deal with if possible, or take messages if not possible

Salary dependent on experience

Experience in a Service or Parts department within a dealership environment is desirable.

To apply please email [e-mail] for an application form or call John on 01477 533560 to discuss further.

All applications are treated in strictest confidence