Comme Des Garcons Brand Specialist

Dover Street Market (International) Limited; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury fashion retailer in London is seeking a Comme Des Garcons Brand Specialist to set customer service standards and drive sales. Candidates should have over three years of luxury retail experience and a solid understanding of the Comme des Garcons brand. This role involves training, client management, and brand ambassadorship, promising an engaging work environment with diverse employee benefits.

Benefits

20 days holiday plus Bank Holidays

Generous Clothing Allowance

Up to 60% Employee Discount

24/7 Access to our VirtualGP service

Cyclescheme and Eyecare Vouchers

Qualifications

• At least 3 years in high-end/luxury retail or relevant brand experience.
• Specific understanding of the Comme des Garcons Fashion House and its sub-brands.
• Ability to client at a high level and set a clear example for other members of the team.

Responsibilities

• Setting customer service standards and ensuring they are met.
• Acting as a CDG brand ambassador and offering personalized customer experiences.
• Coordinating training and maintaining customer relations.

Skills

Luxury retail experience

Knowledge of Comme des Garcons brand

Client management

Understanding of fashion trends

Tools

Retail Pro/Prism

Job description

Join to apply for the Comme Des Garcons Brand Specialist role at DOVER STREET MARKET (INTERNATIONAL) LIMITED.

Roles and Responsibilities

• Setting the standard of the very best customer service levels at all times and presentation of CDG mainline
• Selling, directing and driving CDG sales across the business
• Offering a personalised shopping and styling experience to our CDG clients
• Delivering the monthly and seasonal sales targets working closely with the team to support CDG growth
• Ensuring that CDG customers are added to the DSM Database
• Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM
• Maintaining a customer book of key customers and VIP’s specialising in the CDG brands
• Providing feedback to CDG Buying team on customer preferences and needs after collecting relevant information from sales associates
• Co-ordinate training across all CDG lines and support in the formation and delivery of ongoing presentations to store to re‑iterate the importance strong focus of CDG collections
• An eye for visual merchandising to continually tweak the space and work closely with the Visual Merchandiser and CDG VM Coordinator

Key Responsibilities

• Ensuring the best levels of customer service at all times.
• Act as a general CDG brand ambassador - expertise in the brand, space and product - additionally understanding of trends that would affect the brand in a positive/negative way.
• Ensuring that customers are added to the DSM Database.
• Hosting or supporting with brand specific events.
• Involved with staff training and ongoing presentations to store with product updates.
• Providing or maintaining a liaison with merchandise team - prepared to buying feedback from season to season.

Skills and Knowledge

• At least 3 years in high‑end/luxury retail or relevant brand experience is advantageous.
• Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub‑brands.
• Ability to client at a high level and set a clear example for other members of DSM sales team.
• Specific understanding of all collections, stock availability at DSM, experience with similar brands is preferential.
• Client book of potential new business for DSM.
• Knowledge of Retail Pro/Prism (Not essential).

What We Offer

• 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
• A generous Clothing Allowance
• Up to 60% Employee Discount
• Access to RetailTrust, our Employee Assistant Programme
• Free extended access to Headspace for mindfulness and meditation
• 24/7 Access to our VirtualGP service
• Cyclescheme and Eyecare Vouchers

Equal Opportunity

The diversity of our workforce is what makes us unique, creative and connected. As an equal opportunity employer, we work hard to ensure that candidates and employees are treated fairly. We do not tolerate discrimination of any kind. We welcome people from all courses of life – age, race, gender, sexuality, disability, and more – and strive to make everyone feel like they belong. We review our recruitment selection criteria, hiring processes and onboarding often. The goal is to be as diverse and inclusive as possible. Put simply: we welcome everybody, respect everyone's stories, and celebrate our differences.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Marketing and Sales

Industries

Retail