Customer Service Adviser jobs in United Kingdom

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Foray Motor Group is the South West's award‑winning Ford‑only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgewater, Dorchester and Southampton. The 9‑location group has an annual turnover in excess of £150m, employs around 400 people across a wide variety of roles, and offers excellent opportunities for highly motivated, dedicated and talented people. Whether you’re a salesperson, a vehicle technician or in customer service, we would like to hear from you. And, if you haven’t yet built up experience in these areas, we have apprenticeships and training programmes to help you get settled in. At Foray we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do.

An exciting opportunity has arisen to join our friendly, successful workshop team at Taunton Ford. We’re looking for someone who has a passion to continue to learn and develop, with a keen eye for detail. If you are successful, you will be provided with manufacturer (Ford) and in‑house training to develop your skills and knowledge further, with clear training pathways delivered through Ford’s state‑of‑the‑art training hub.

The ideal candidate will have an NVQ Level 3 or equivalent qualification within the automotive or engineering sector, and have previous experience in a vehicle workshop. An MOT qualification would be advantageous, but not essential as training will be provided for the right candidate.

Hours: Monday – Friday 8:00 a.m. – 5:30 p.m. & 1 in 4 Saturdays 8:00 a.m. – 12:30 p.m.

• Ford routine maintenance and service checks
• Fault finding and diagnostics
• Producing reports on vehicle health and condition utilising an electronic health check system and following the manufacturer guidelines
• Communicating technical issues to customers by utilising intuitive video software, as well as face‑to‑face interactions

• Perform work efficiently and safely, in line with our in‑house processes and standards
• Adapt to changing guidelines
• Have excellent attention to detail
• Hold a full driving licence
• Have a positive, can‑do attitude

Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.

Please consider the following when making your application:

• We occasionally close vacancies early in the event we receive sufficient volume of applications. Therefore, we recommend you apply early
• We are not able to offer sponsorship for people living outside the UK
• If you need any support throughout the application or interview process, please make a member of our team or the Hiring Manager aware

Not Applicable

Full‑time

Other and Production

Automotive