Customer Service Adviser jobs in United Kingdom

OEG is hiring a WTG Service Technician Department Manager (Technical) in Hunmanby, United Kingdom. The role involves leading the WTG Service Technician service line to deliver labour provision and technical projects to customers.

Company:

OEG

Contract:

Full-time, permanent

Location:

Hunmanby, UK

Responsible to:

Head of Technical Services

OEG is a leading energy solutions business, providing mission-critical infrastructure assets and services to the global offshore energy industry. Through our specialist divisions - topside, marine, subsea, logistics and industrials, we are a pivotal link in the global offshore energy project chain, ensuring our customers’ projects are delivered safely, reliably and efficiently.

Lead the WTG Service Technician service line to deliver labour provision and technical projects to customers, while managing, coaching, and developing project management personnel and technicians, ensuring effective design and implementation of business and project processes.

Drive department operations and achieve growth in line with budget targets.

Manage and develop a team of project managers and coordinators to ensure the safe and efficient delivery of service line projects and tasks, both day-to-day and long term.

Ensure client expectations are consistently met and exceeded.

Lead and manage the project team to maintain adequate capacity and capability.

Promote a culture of safety, accountability, and continuous improvement.

Lead staff development and performance management initiatives.

Collaborate with the Business Development (BD) team to identify and capture growth opportunities.

Build and maintain strong customer relationships.

Develop and implement Safe Systems of Work.

Schedule and manage departmental work and tasks using Microsoft Teams and Planner.

Identify, mitigate and manage project risks while ensuring compliance with safety, quality, and environmental standards.

Maintain clear and effective communication with senior management.

Report on department performance through monthly reports, highlighting successes and areas for improvement.

To have a general understanding of the areas of our QHSE Management System and OEG’s QHSE aims and objectives that are relevant to the role.

Comply with the requirements of OEG Energy Group Policies and the responsibilities within the wider QHSE Management System.

Promoting:

a proactive health and safety culture focussed on the prevention of work-related injury or ill health and continual improvement in our processes / performance.

environmental sustainability and energy efficiency whilst minimising our environmental impacts and preventing pollution.

a quality culture that brings values to our business, our customers and other interested parties ensuring quality issues and opportunities for improvement are identified and implemented.

Proven experience in project management within the power or energy sector.

Knowledge of offshore working practices.

Strong technical expertise and understanding to deliver a variety of work scopes.

Knowledge of the offshore wind industry, including upcoming key projects.

Proficient in Excel and Word, with a good understanding of standard contract types.

Proven competence in using IT tools and systems.

Experience in offshore renewable projects, including construction and O&M.

Experience with software tools such as Motion Kinetic, I Auditor, and Fire Fish.

Knowledge of Wind Turbine Safety Rules.

Willing to travel nationally and internationally.

Technical qualification or experience in WTG service, retrofit, and related work.

Holds a valid full UK driving license.

Mechanical or Electrical qualification (HNC or equivalent).