Customer Service Adviser jobs in United Kingdom

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Ingersoll Rand is a Fortune 500 company (NYSE, IR) with a passion for making lives better. We do this through a relentless focus on the success of our customers and collaborating with our employees to act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways.

Job Summary

The opportunity has arisen to join the Ingersoll Rand Family. We are now looking for an experienced Compressed Air Field Service Engineer to join the team. Responsible for Maintenance, Breakdowns & Commissioning on all makes of Compressed air equipment. The role will mainly cover the north west of England however some further travel and overnight stays may be required. The ideal candidate will have experience in all types of compressed air technologies.

Responsibilities

• To attend the customer’s site to perform breakdown repairs on all compressed air generating equipment.
• To attend the customer’s site to perform preventative maintenance on all compressed air generating equipment.
• Maintain verbal and written communications with customers and others as seen necessary in a professional manner
• Liaise with the technical or office-based personnel to achieve a clear understanding of specific job requirements as necessary
• Liaise with customers to ensure that any work is done with their approval
• Operate in accordance with company EHS guidelines

Basic Qualifications

• Minimum HNC level in an Electrical/Electronic/Instrumentation or Electromechanical discipline
• Proven diagnostic skills on complicated electrical/mechanical systems
• Extensive product knowledge within the compressed air industry
• PC literate
• Full driving license

Travel & Work Arrangements/Requirements

• Field based role, operating out of our Preston Office
• Must be willing to travel extensively in north west England region with overnight stays as required
• Ability to work alone possessing a balanced judgement
• Willing to travel at short notice
• Minimum 5 years’ experience in the compressed air industry
• Ability to communicate well and deal with others
• Must be customer centric

What we Offer

• 25 days Holiday + 8 Bank Holidays
• Holiday Purchase Scheme – additional 5 days annual leave
• Company Vehicle
• 5% Employee and 7% Employer Pension Contribution
• Westfield Health Cashback Plan
• Death in Service Benefit of 4x salary
• Electric Car Scheme (After probation period)
• Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
• Costco Gold Company member, with access for employees to join
• Employee Assistance Program
• Enhanced Maternity and Paternity Policies
• LinkedIn Learning – full free access
• O2 reach

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We think and act like owners.

We are committed to making our customers successful.

We are bold in our aspirations while moving forward with humility and integrity.

We foster inspired teams.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.