Customer Experience jobs in United Kingdom

Job Title: MatchdayMaintenance Assistant

Accountable to: Head Steward

Contract: Casual

Hours: Variable, confirmed a minimum of 10 days in advance. Hours will include evenings, weekends, and bank holidays.

Salary: £12.71 per hour

Location: The Cooper Associates County Ground, Taunton and other nominated Club venues

Closing date: 31 January 2026

A fantastic opportunity for several Matchday Maintenance Assistants to join our Safety Team!

You can play a vital role in proactively maintaining the facilities on event days, contributing towards the delivery of an outstanding customer experience for all those attending the Cooper Associates County Ground and other nominated Club venues.

To give you a snapshot of what this role involves, you'll conduct pre-match sweeps, manage waste and cleanliness throughout the day, and support the wider grounds team with tasks such as positioning barriers, securing sight screens, and moving perimeter boards. They'll also be basic maintenance duties like repairing plumbing leaks, changing light bulbs, and troubleshooting power or water outages, as well as undertaking deeper cleaning when areas are closed. You will support safety measures by monitoring compliance with stadium regulations, reporting breaches, and assisting in emergencies, including raising alarms, recording incidents, and following safety instructions.

Additionally, you will uphold the Club’s high standards and values by adhering to safety policies, safeguarding procedures, and promoting equity, diversity, and inclusion. You'll be responsible for ensuring a positive spectator experience through maintaining high standards of cleanliness, safety, and customer service, while also supporting emergency responses and incident management. This role demands flexibility, a proactive approach, and willingness to undertake additional tasks as needed, contributing to a safe, welcoming, and well‑maintained environment.

Amongst other criteria, you will have a practical approach to tasks, with experience in carrying out simple maintenance and working effectively in customer‑facing environments. A good understanding of health and safety standards, alongside strong communication skills to interact with people from diverse backgrounds, and excellent written and verbal English is also essential.

To thrive in this role you are a punctual and approachable team player who acts promptly on instructions and demonstrates high standards of integrity, honesty, and credibility. You are enthusiastic, positive, resilient, and committed to working in a challenging, high‑profile environment, remaining calm under pressure. With a disciplined and flexible attitude, you are willing to work unsociable hours, including weekends, evenings, and public holidays, and are eager to learn, share knowledge, and support team efforts to achieve the best outcomes.

You will need to be eligible to work in the UK.

Please download the full job description here: JOB DESCRIPTION

It is important you read the job description as you'll need to refer to this within your application to show how you meet the essential criteria.

To learn more about us as a Club, our purpose, vision and values, please click this link: SCCC

If you are interested in this position, simply complete our application form below - we use fair and safe recruitment methods therefore we don't review CVs as part of our selection process. Please provide as much detail as possible in your application responses as this is how we select candidates for the next stage of the process. For more information and support, please read our Application Guidance.

If you need further advice, or require any Reasonable Adjustments to enable you to apply for roles or participate at any stage of the selection process, please let us know by emailing people@somersetcountycc.co.uk.

Selected candidates will be invited to interview, either remotely via Microsoft Teams or in person at the Cooper Associates County Ground, Taunton on the w/c 08 February 2026.