Senior Library Assistant - Lambourn - 04438

Westberks; United Kingdom; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A local council providing library services is seeking a dedicated Senior Library Assistant to join their team at Lambourn Library, offering 10.10 hours per week. The position involves delivering excellent customer service, processing library memberships, and providing advice on a wide range of topics. Ideal candidates have experience in customer-facing roles and possess strong communication and organizational skills. Benefits include flexible working hours and access to training opportunities.

Benefits

Flexible working hours

Access to training and development opportunities

Generous Local Government pension scheme

Family friendly policies

Local discounts

Wellbeing Programme

Qualifications

• Experience in a customer-facing role, ideally in a library or information service environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills with effective time management.

Responsibilities

• Deliver high-quality customer service and handle inquiries efficiently.
• Process library memberships, book loans, and returns.
• Provide information on library services, local information, and digital resources.
• Support daily library operations including cash handling.
• Collaborate with team members to enhance customer experience.

Skills

Customer service experience

Communication skills

Organizational skills

Self-motivation

Problem-solving

Job description

Senior Library Assistant

Are you passionate about providing excellent customer service and supporting your local community through library services? West Berkshire Council is seeking a dedicated and enthusiastic Senior Library Assistant to join our team at Lambourn Library, working 10.10 hours per week, reporting to the Library Manager - Branches. This is an exciting opportunity to be at the forefront of customer service delivery, providing a wide range of information, advice, and services to library users.

Responsibilities

• Delivering high-quality customer service, ensuring that all enquiries are handled efficiently and effectively
• Processing library memberships, book loans, and returns
• Providing information and advice to customers on a range of topics, including library services, local information, and digital resources
• Supporting the day-to-day operation of the library, including cash handling and maintaining accurate records
• Working collaboratively with other team members to ensure a seamless customer experience
• In addition, you will have the opportunity to work on exciting projects and initiatives to enhance library services and meet the evolving needs of our customers.

Qualifications

• Experience in a customer-facing role, ideally within a library or information service environment
• Excellent communication and interpersonal skills, with the ability to engage and assist a diverse range of customers
• Strong organisational skills, with the ability to prioritise tasks and manage time effectively
• Proactive and self‑motivated, with a positive attitude towards problem-solving
• Familiarity with library systems and technology is desirable, but not essential
• If you are passionate about providing excellent customer service and making a positive impact in your community, this role is perfect for you.

Benefits

• Flexible working wherever possible between the hours of 07.00-21.00
• Hybrid working wherever possible working 40% in the office
• Access to a wide range of training and development opportunities
• Generous Local Government pension scheme
• Family friendly policies
• A range of local discounts
• Wellbeing Programme including Employee Assistance Programme and employee benefits
• You will also be entitled to a generous annual leave entitlement starting at 28 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service.

Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.

If you would like to learn more about this role, please contact Sophie Flaxman on 07799 070623 or email [e-mail] .

Working pattern: Friday 9:45-17:15, Saturday 9:45-12:45

We look forward to receiving your application and welcoming you to our dedicated team at West Berkshire Council.

Explore everything that a career with West Berkshire Council has to offer here: Working with Us

Equal Opportunities

The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

How to Apply

Please now complete a short online application form. You will then be able to upload your CV.

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

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