Receptionist

Arnold Clark Group; Inverness; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive company in Scotland is looking for a Customer Experience Host. You will greet customers and manage inquiries efficiently while maintaining a welcoming environment. Ideal candidates will possess excellent service skills, a friendly telephone manner, and the ability to multitask effectively. This role offers opportunities for career progression and a vibrant workplace culture that values inclusivity and collaboration.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Access to a GP 24/7

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Excellent customer service skills required.
• Ability to manage phone enquiries efficiently.
• Organizational skills to keep customer areas presentable.

Responsibilities

• Act as the first point of contact for customers.
• Manage a large volume of customer calls.
• Ensure customer areas are tidy and welcoming.
• Collaborate with all departments within the branch.
• Provide exceptional customer care.

Skills

Fantastic telephone manner

Excellent interpersonal skills

Genuine interest in delivering service

Confidence to work independently

Highly organised with multi-tasking ability

Tools

Cisco telephony

Microsoft Office

Excel

Job description

We offer:

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours:

Monday time: 9am - 7pm Wednnesday and Friday time: 10am - 7pm Saturday time: 9am - 6pm Sunday time: 11am - 6pm

About the role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
• Working proactively with all departments within the branch
• Going the extra mile for all our customers

Essential skills

• A fantastic telephone manner
• Excellent interpersonal skills
• A genuine interest in delivering excellent service and going above and beyond for our customers
• The confidence to work independently and also as part of a team
• Highly organised with the ability to multi-task

Nice to have (but not essential)

• Knowledge of Cisco telephony
• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.