Customer Service Manager – Excellent Career Opportunity With Visa Sponsorship Option

EasyInfoBlog.com LLC; United Kingdom; On-site; GBP 36,000; Full time

Job summary

A prominent customer service company in the United Kingdom is looking for a Customer Service Manager to lead a team and ensure top-notch client satisfaction. The successful candidate will have strong leadership and communication skills, with the ability to handle escalated complaints and analyze customer feedback. This role offers a yearly salary of £35,200 and opportunities for professional growth.

Benefits

Store discount

Qualifications

• Track record of managing customer service teams successfully.
• Fluent in Spanish and English, with strong communication skills.
• Excellent analytical abilities for interpreting data.

Responsibilities

• Lead and inspire customer service staff to meet performance goals.
• Analyze customer feedback to identify improvement opportunities.
• Handle escalated complaints and ensure timely responses.

Skills

Leadership

Communication

Analytical skills

Multilingualism

Organizational skills

Job description

Overview

The Customer Service Manager will lead our customer support team, manage day‑to‑day operations, ensure top‑notch client satisfaction and create a welcoming culture for both customers and staff. This role offers a chance to apply strong leadership, communication and operational skills in a fast‑paced, service‑focused company that values exceptional customer experience.

Responsibilities

• Lead, oversee and inspire the customer service staff to meet performance goals and uphold excellent service standards.
• Develop and implement customer service policies, procedures, and training initiatives to improve team performance.
• Analyze customer feedback and support data to identify trends and opportunities for improvement.
• Effectively handle escalated consumer complaints, guaranteeing timely response and preserving client relationships.
• Collaborate with other departments to guarantee smooth communication and service delivery.
• Conduct regular performance evaluations, offering coaching and growth opportunities when necessary.
• Prepare reports for upper management on team productivity, operational concerns and customer satisfaction indicators.
• Encourage a culture of ongoing development based on customer‑focused principles.

Qualifications

• Strong track record of managing teams in a customer service setting.
• Excellent communication skills in both Spanish and English, with the ability to tailor messages for diverse audiences.
• Multilingualism is highly desirable.
• Strong analytical abilities to interpret data, spot patterns and implement strategic changes.
• Proven leadership and the ability to inspire groups and achieve results.
• Outstanding organisational skills with the capacity to effectively manage multiple priorities.
• Ability to respond tactfully and professionally in difficult circumstances.

Benefits

• Store discount

Location

In person, United Kingdom

How to Apply

Applicants who meet the above requirements should apply directly through the company’s career portal or contact the hiring manager at [e-mail].

Salary: £35,200 per year