Customer Experience jobs in United States

Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide.

CACI Ltd is an international data and technology consultancy with £154m turnover and 1200 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference.

We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software.

CACI\'s Consumer & Market Intelligence and Experience & Transformation groups provide data, software and consulting services to improve our clients’ sales and marketing programmes.

We help clients find, retain and grow profitable customers through our understanding of consumer characteristics and behaviour. And we help commercial property developers and retailers plan retail provision in the UK and overseas.

C&MI and E&T Groups help clients shape the vision, define the strategy and deliver a truly integrated customer experience. Our services are based on in-depth understanding of individual consumer behaviour and marketing technology which influence the way consumers buy products and services through a combination of data, technology and consultancy.

CACI is a data and technology consultancy with a human edge. With over 1,200 people in the UK and part of a 22,000-strong global group, we help national and international clients use data and insight to transform how they work.

Our Experience Design team sits within the wider Experience & Transformation practice. We bring together strategists, designers, researchers and technologists to solve some of the most interesting problems out there – from evolving digital journeys in financial services to improving essential public services used by millions.

• Lead UX projects from discovery to delivery, aligning design outcomes with business goals and user needs
• Take a strategic approach to stakeholder management and play a crucial role in shaping the overall user experience vision
• Plan and facilitate workshops to gather insights, define problems and shape design direction
• Conduct or guide user research (moderated/unmoderated), synthesise insights and translate them to influence design decisions
• Produce UX artefacts including personas, journey maps, IA, wireframes and prototypes using tools like Figma, Miro and Dovetail
• Collaborate with service designers, developers and client stakeholders to create seamless, end-to-end experiences
• Mentor midweight and junior UX designers and support the continued development of our design practice
• Contribute to project planning, timelines and delivery management with a focus on pragmatic, user-centred outcomes, proactively addressing potential challenges
• Present work clearly to clients, from heads of digital to senior stakeholders, to gain alignment and buy-in
• Drive the seamless handover of projects to development teams

• Have significant UX design experience across multiple sectors or complex digital projects
• Can lead UX on projects independently and strategically, while keeping close attention to detail
• Are confident managing stakeholders at all levels and communicating complex ideas clearly and persuasively
• Combine user-centred thinking with a strong grasp of business goals and technical constraints, pragmatically navigating the complexities of projects and stakeholder relationships
• Are comfortable leading conversations with clients, running workshops, and managing ambiguity
• Possess comprehensive knowledge of research methodologies and data analysis techniques and where best to deploy them
• Are skilled in interaction design, prototyping, IA and cross-platform experience design
• Are confident using Figma, Miro, Dovetail, Optimal Workshop and other modern UX tools /platforms
• Are skilled in writing clear, insightful reports and presenting work back to clients, including senior stakeholders
• Have a strong portfolio of projects that show your design thinking, process and impact

• Have worked across both public and private sector - our clients can be quite diverse
• Bring any experience in content design, accessibility, analytics or adjacent disciplines
• Are comfortable contributing to new business proposals and pitching your ideas
• Are curious about new ways of working and have interest or experience with cutting-edge AI tools to streamline research and design workflows
• Enjoy speaking at events or sharing your knowledge with the wider design community

We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Successful candidates must have the right to work in the UK.