Account Manager

Acora Limited; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology services provider in Norwich seeks an experienced account manager to oversee customer relationships and drive profitable growth. The ideal candidate will manage a sales pipeline, develop opportunities, and ensure exceptional service delivery to enhance customer satisfaction. Strong skills in relationship management and analytical thinking are essential.

Responsibilities

• Manage existing customer accounts and potential customer relationships.
• Creating and managing opportunities.
• Manage and maintain customer account plans and strategic direction.
• Achieve all relevant KPIs and ensure year on year growth of OPEX and CAPEX sales.
• Produce customer forecasts and strategies.
• Meet and present to customers regularly.
• Escalate customer issues through the wider company.
• Attend networking events.
• Provide exceptional customer service.
• Strategise the long-term growth of your customer accounts.

Skills

Managing existing and potential customer relationships

Creating and managing opportunities

Ensuring the continued year on year growth of OPEX and CAPEX sales

Producing customer forecasts and strategies

Knowledge of Microsoft Dynamics or similar CRM systems

Time management and organisation

Analytical and problem-solving skills

Job description

About Us

Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results – often quicker and at lower risk than they thought possible.

We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.

Our Values

• Be the best you can be
• We do what we say
• Together we win

Description

You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business.

Key Responsibilities

• Manage existing customer accounts and potential customer relationships
• Creating and managing opportunities
• Manage and maintain customer account plans and strategic direction
• Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales
• Producing customer forecasts and strategies
• Meeting and presenting to customers regularly
• Escalating customer issues through the wider company
• Attending network events
• Spotting development opportunities with your customers
• Providing exceptional customer service
• Spotting development opportunities with customers to cross-sell other established services
• Strategising the long-term growth of your customer accounts
• Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings
• Contributing to inter-departmental projects that contribute to wider company objectives
• Adhering to company policies
• Maintaining accurate records using company systems such as Microsoft Dynamics

Key Skills

• Managing existing and potential customer relationships
• Creating and managing opportunities
• Ensuring the continued year on year growth of OPEX and CAPEX sales
• Producing customer forecasts and strategies
• Regularly meeting and presenting to customers
• Escalating customer issues through the wider company
• Attending networking events
• Knowledge of Microsoft Dynamics or similar CRM systems

Personal Specification

• Time management and organisation
• Analytical and problem‑solving skills
• Spotting development opportunities with your customers