Customer Care Representative jobs in United Kingdom

We’re looking for an Account Manager

Our Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth. iwoca customers receive a dedicated Account Manager from the point of application, so you’ll have control of the end-to-end customer journey from on-boarding to retention.

About us

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes.

We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.

Our culture

We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.

Your mission

• Convert customers and maximise revenue, from onboarding of new prospects to nurturing a portfolio of existing customers.

• Manage businesses end to end through our customer journey, providing industry leading service levels by exceeding our customer’s expectations.

• Build and maintain strong, long-lasting relationships with small businesses. You’ll be an expert in SMEs and the business lending market, helping them achieve their goals with the support of iwoca.

• Adhere to our Compliance framework ensuring all customers are treated fairly.

• Liaise with varied teams within iwoca, you’ll need to effectively collaborate with Sales, Underwriting, Collections, Quality Assurance and Partnerships teams to achieve the best outcome for your customers.

• Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca.

Requirements

We look for people who are smart, humble, motivated and who are always looking to improve.

Ideally you'll have:

• Proven customer relationship management experience.

• Consultative sales skills that enable you to understand customer needs and match the right product or service to them.

• Experience explaining complex products and services to customers.

• A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance.

• Brilliant communication skills with an excellent telephone manner and a passion for delighting customers.

• A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with team mates.

Whilst we welcome applications from all qualified candidates, please note that this particular position does not offer visa sponsorship. Candidates must be eligible to work in the UK independently.

Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.

The salary

Our base salary range in Leeds is £30,000 - £37,000 + bonus (OTE 20%). Our base salary range in London is £34,000 - £41,000 + bonus (OTE 20%). We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business.

Our benefits

We put a lot of effort into making iwoca a brilliant place to work:

• Offices in London, Leeds and Frankfurt.

• Events and clubs, like bingo, comedy nights, yoga classes, football…

• Two company retreats a year, we’ve been to France, Italy, Spain and further afield

• Plenty of drinks and snacks in our offices

We offer a wide range of benefits:

• Medical insurance from Vitality, including discounted gym membership

• 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave

• Instant access to emotional and mental health support with our partner, Spill

• Share options

• Generous maternity and paternity leave

• A nursery tax benefit scheme to help you save money

• Paid volunteering day to support your chosen charity

• Extra leave if you want to travel or study

• One-month fully paid sabbatical after 4 years

• Cycle-to-work scheme

• Electric car scheme

And to make sure we all keep learning, we offer:

• An L&D budget for everyone, including a book budget

• Company-wide talks with internal and external speakers

• Access to learning platforms like Treehouse if you want to learn to code