Customer Care Manager jobs in United Kingdom

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

Care Home Manager – PKC13382

£45,987 – £49,065

Parkdale Residential Care Home, Auchterarder

An exciting opportunity has arisen for the position of Care Home Manager at Parkdale Residential Care Home, Auchterarder. Parkdale is a care home for up to 30 residents and you will work alongside the management team and be responsible for the day‑to‑day running of the home, providing leadership and line management to the care home team, driving continuous improvement through effective monitoring and proactive management while delivering financial sustainability.

You will ensure residents receive safe, effective and personalised care that enables them to live fulfilling lives and stay connected with their communities. You will lead a culture of collaboration, openness and embed safeguarding and best practice across the home, identifying, managing and mitigating potential risks. You will be the Registered Manager, registering with the SSSC as a Manager in a Care Home Service for Adults within three months of start date, ensuring all Care Inspectorate regulatory requirements are met.

You will understand and promote the Council's Values and Behaviours, supporting staff training, development, supervision, performance and development.

As a Health & Social Care Partnership we are able to offer employees:

• A fantastic Career Pathway
• Comprehensive Induction and Shadowing
• A Learning Pathway for new and existing employees

• Annual Leave & Public Holidays (starting at 25 days per year – pro rata)
• Work Life Balance (Flexible Working, Carers Leave & Compassionate Leave)

Planning and organisational skills to lead, manage and review a variety of workloads, demonstrating analysis, information interpretation, and problem resolution to support service delivery.

Ability to comply with and implement health & safety policy, including civil contingencies, and develop emergency plans within your area of responsibility.

Passion for supporting older people to live well, experience in leading and managing a team, and proven experience in a similar leadership position.

Warm and approachable communication with residents, staff and management - demonstrating interpersonal skills to engage with a range of partners.

Knowledge of financial activities and procedures to manage and control devolved budgets, ensuring value for money and efficiency.

• SVQ Social Services and Healthcare SCQF Level 9 (was SVQ4)

• Any award in management certificated at or above SCQF Level 9 (minimum 60 credits) and mapped against the National Occupational Standards: Leadership and Management for Care Services SCQF 10.
• SVQ Care Services Leadership and Management SCQF Level 10

Must be registered with the SSSC within three months for: Manager in a Care Home Service for Adults.

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will describe situations that support these criteria and demonstrate our values and behaviours.

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family‑friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Access to a range of benefits
• Paid SSSC annual membership for relevant positions

We recognise benefits to flexible working and support this where feasible. A healthy work life balance is important to us; we provide supportive management and optional flexible arrangements. You will have access to training and support for continued professional development.

This role requires you to be registered with the Scottish Social Services Council (SSSC). If not yet registered, you may still apply, provided you register as a Manager in a Care Home Service for Adults within three months of starting and within six months overall.

We would love to hear from you and encourage you to get in touch with Brian Kinnear, Service Manager, for more information.

Click "APPLY NOW".

External candidates must provide contact details for two referees, including email addresses; one must be your current or most recent employer.

We welcome applications from everyone. As a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on (01738) 475555 for reasonable adjustments.

Diversity is important to us. We welcome applications from former armed forces personnel and others, encouraging those who meet the requirements to apply.

Working with children and/or protected adults is a regulated role; you must join the PVG Scheme or undergo a PVG Scheme update check under the Disclosure (Scotland) Act 2020.

Applicants who have lived overseas for 12 months or more within the last 10 years must provide an Overseas Criminal Record Check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of mandatory pre‑employment checks (including references) and will include eligibility to work in the UK, qualifications and fitness to undertake the post.