Customer Care Assistant jobs in United Kingdom

Can you make a real difference in the lives of others?

At Macklin Care Homes, you will work as part of an award‑winning team valued for your contribution, with opportunities for career development, as well as a friendly and rewarding working environment. If you are a compassionate person who cares with heart, we would love to hear from you.

Ratheane Care Home is currently recruiting for an experienced and compassionate Senior Care Assistant (Dayshift) to join their friendly, caring, and progressive team on full time basis (38.5 hours per week). This is a vital position within the Care Home, where you will work closely with the nursing staff to provide high‑quality care that meets the social, emotional, and physical needs of our residents. Your responsibilities will align with the Patient Charter of Rights and adhere to Nursing Home Minimum Standards.

Key Responsibilities:

• Assist in delivering personalised, compassionate care, ensuring residents’ physical, emotional, and social needs are met.

• Lead and work collaboratively with the care team to deliver outstanding quality care to all residents.

• Proactively encourage, mentor, and develop team members to foster a positive and professional working environment.

• Ensure all care documentation is completed accurately and in line with Home procedures.

• Uphold and promote the company’s mission, vision, and values through daily interactions and care practices.

• Support the nursing team to ensure strict adherence to all policies and procedures.>

• Maintain a safe and respectful environment for both residents and staff, ensuring compliance with care regulations.

Essential Requirements:

• A strong background in elderly or nursing care, with a proven track record in delivering high‑quality care.

• Familiarity with safe medication handling, administration, and documentation.

• Strong understanding of infection control, safeguarding, and health and safety guidelines within care environments.

• Sensitivity to the emotional and physical needs of residents, with an empathetic and compassionate approach.

• Mentor and support junior staff members, promoting a positive and efficient team environment.

• Communicate clearly and effectively with residents, families, and colleagues.

• Assess situations quickly and make informed decisions that are in the best interest of the resident or patient.

• Ability to work under pressure and use own initiative.

• High standard of personal presentation and attention to detail.

• Ability to develop, implement, and review care plans, ensuring that individual care needs are met.

• Commitment to ongoing training and development, such as attending workshops, obtaining new qualifications, or staying updated on healthcare practices.

Company benefits:

To reward the demanding work of our fantastic colleagues, we offer an excellent benefits package as follows:

• Collaborating with an award‑winning team with family values.

• A comprehensive paid induction programme.

• A wide variety of training is provided.

• Career development opportunities.

• Flexibility of shifts.

• Employee Assistance Programme.

• Discounted rates at Malone Hotel, Belfast.

• Health and well‑being initiatives, including team‑building initiatives.

• Free car parking and uniform*

• Incentives for employee referrals*

*T&Cs will apply.

Please note we will only accept up-to‑date CVs - without this, an interview cannot be given.

We do not offer sponsorship for this role - if you require sponsorship, your application will be automatically declined. Please consider this carefully before applying.

Interviews may take place before the job advertisement closes, as and when suitable applications are received. If a suitable candidate is appointed, the role may close early; therefore, please do not hesitate to submit your application promptly.

In addition, we also reserve the right to enhance the criteria at the shortlisting stage.

Successful candidates must be registered with NISCC.

If successful, please be aware that we have a policy on recruiting ex‑offenders. As per the Access NI Code of Practice, Macklin Care Homes also has a policy on the secure handling, use, storage, and retention of disclosure information. Copies of these documents, along with the Access NI Code of Practice, are available upon request by contacting the HR Department.

It is Macklin Care Homes' Policy that any existence of a criminal conviction will not necessarily lead to the withdrawal of a job offer, but the failure to disclose all criminal convictions fully and accurately will lead to the withdrawal of a job offer.

We are committed to building a diverse and inclusive team that reflects the communities we serve.

Macklin Care Homes is an Equal Opportunities Employer.

At Macklin Care Homes, our mission is to be a forward‑thinking provider dedicated to looking after people extremely well. We believe in offering more than just care; we have a genuine warmth and put compassion into everything we do. Every day, we go above and beyond to create a supportive, caring environment where people feel truly valued. Above all, we are driven by a simple but powerful truth: We really do care.

• Excellent leadership skills.
• Willingness to adapt to changing care needs, schedules, and responsibilities.
• Ability to work well with others, including other care assistants, nurses, and family members.

• Level 3 NVQ in Health and Social Care or equivalent. Additional qualifications including First Aid, Manual Handling, or Medication Management would be considered advantageous.
• Experience in supervising or leading a team of care assistants or healthcare professionals.