Customer Care Assistant jobs in United Kingdom

Can you make a real difference in the lives of others?

At Macklin Care Homes, you will work as part of an award-winning team valued for your contribution, with opportunities for career development, as well as a friendly and rewarding working environment. If you are a compassionate person who cares with heart, we would love to hear from you.

Our residents are at the heart of our homes; we are inspired not only by their stories and experiences of years gone by but also by knowing we are making a real difference in their lives.

We are currently recruiting Care Assistants (Dayshift) to join our friendly, caring, and progressive Leabank Care Home, based in Ballycastle. This is a vital role within the Home, working as a team to support the nursing staff in providing care to the social, emotional, and physical needs of the residents, in line with the Patient Charter of Rights, and under the Nursing Home Minimum Standards.

Professional Responsibilities:

• Delivering excellent quality, person-centred care to all residents.
• Enriching the lives of residents through the delivery of activities.
• Updating and maintaining accurate records in line with patient care.
• Supporting the nursing team with compliance policies and procedures.
• Fully flexible to support residents with one-to-one care as and when required.

Ideal candidate:

• Ability to deliver a high standard of resident care.
• Demonstrate exceptional organisational skills.
• Communicate and collaborate cooperatively with other staff members.
• Ability to work under pressure and use own initiative.
• High standard of personal presentation and attention to detail.
• Possess a good standard of verbal and written English.
• Be eligible to work in the UK.

Company benefits:

To reward the demanding work of our fantastic colleagues, we offer an excellent benefits package as follows:

• £1000 Welcome Bonus*
• Collaborating with an award-winning team with family values.
• A comprehensive paid induction programme.
• Wide variety of training provided.
• Career development opportunities.
• Flexibility of shifts.
• Employee Assistance Programme.
• Discounted rates at Malone Hotel, Belfast.
• Health and wellbeing initiatives including team-building initiatives.
• Free car parking and uniform*
• Incentives for employee referrals*

* T&Cs will apply.

Please note we will only accept up-to-date CVs - without this, an interview cannot be given.

We do not offer sponsorship for this role - if you require sponsorship your application will be automatically declined. Please consider this carefully before applying.

Interviews may take place before the job advertisement closes as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application promptly.

In addition, we also reserve the right to enhance the criteria at the shortlisting stage.

Successful candidates must be willing to register with NISCC.

An Enhanced Access NI Check will be required for this post. If successful, please be aware that we do have a policy on the recruitment of ex-offenders. As per the Access NI Code of Practice, Macklin Care Homes also has a policy on the secure handling, use, storage, and retention of disclosure information. Copies of these documents along with the Access NI Code of Practice are available upon request by contacting the HR Department.

It is Macklin Care Homes Policy that any existence of a criminal conviction will not necessarily lead to the withdrawal of a job offer, but the failure to disclose all criminal convictions fully and accurately will lead to the withdrawal of a job offer.

Macklin Care Homes is an Equal Opportunities Employer.

At Macklin Care Homes, our mission is to be a forward-thinking provider dedicated to looking after people extremely well. We believe in offering more than just care; we have a genuine warmth and put compassion into everything we do. Every day, we go above and beyond to create a supportive, caring environment where people feel truly valued. Above all, we are driven by a simple but powerful truth: We really do care.

• Ability to communicate with the elderly.
• Ability to work set hours, flexible to meet the needs of the organisation.
• Must have a good command of written and spoken English.
• Be in general good medical health.

• Current NVQ in care.
• Knowledge of Care of the Elderly Patients Charter of Rights.
• Experience in a caring background or setting.
• Moving and handling patients.