Customer Care Assistant jobs in United Kingdom

Our wonderful Head Nurse is relocating which means we are looking for an experienced RVN to lead our Spinney Hill team ideally on a full time basis. We are happy to accept applications for 30 - 40 hours.

This is an exciting opportunity for a Head Registered Veterinary Nurse to be a part of the next stage of renovations within the practice.

We are looking for an RVN with significant clinical experience preferably with previous leadership experience but this is not essential as full training and support can be provided by an experienced senior leadership team. Maintaining high standards is key and eagerness to continuously improve is essential. You will be reliable, punctual, well organised and easily able to prioritise. A can do attitude is a must with excellent communication skills. You will be part of current improvements/renovations and upcoming plans for the next year.

We provide a varied working day for our nursing team, duties depend on the shift but include anaesthetic monitoring, care of inpatients, nurse consultations, drug dispensing, lab work, and maintaining a sterile work environment. The role will allow for great clinical exposure and the opportunity to work amongst a friendly and supportive team. We are able to offer peripatetic services with cardiac scans, orthopaedic, laparoscopic neutering and more at our Horsell site to enable us to keep many of our cases in house.

The working week will be 40 hours: 5 days a week 1 in 4 Saturdays 08:00 - 16:30 with a day off in lieu, with no OOH.

We are a long-established, Small Animal Veterinary Group based in Woking, Bagshot, and Addlestone. As a progressive practice, we recently relocated to our brand new, purpose-built practice in Woking, and continue to invest to refurbish and equip our other 2 practices to the same high standard. Spinney Hill is currently undergoing significant improvements as part of our growth.

We also have a purpose-built grooming salon at our main site. One of the most important things to us here at Lynton is our history and local “Village Vet” reputation for providing the highest level of service and value for all our clients. Therefore, we have a loyal client base and a gold standard reputation across the local community.

We have 9 Veterinary Surgeons across the group who are supported by a great team of 9 Registered Veterinary Nurses, 3 Student Veterinary Nurses, ANA's and experienced Receptionists. We have a team work culture in practice and have embedded true support amongst the team.

Each practice has an essential SOS chocolate station and we are never short of cake with some excellent bakers across the group.

The mental and physical well-being of the team is paramount to us - we like to show our support both in-house and externally by taking part in charity events such as "Ride for Dementia" and "Relay for Life" in aid of cancer research.

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from –

• 6.6 weeks annual leave
• Increasing holiday allowance based on length of service
• Your birthday as a paid day off
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Private Medical Insurance
• Cycle to Work scheme
• Initiatives focused on employee wellbeing, including discounted gym membership
• Non-accidental injury support

• £550 CPD allowance with 3 days paid pro rata
• Certificate support
• Learning and development opportunities via the IVC Evidensia Academy
• Access to Vetlexicon – our online encyclopaedia provider
• All our Vets & Nurses can apply for research funding
• Infection Prevention and Control Programme
• Quality Improvement Programme

• VDS cover
• RCVS fees

• Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
• Pension – 5% Employee/3% Employer
• Discounted staff pet care

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Speak to Lovell Varcoe from our recruitment team who would be happy to help you with any questions you have before applying for this role.