Customer Care Assistant

McDonald's; Workington; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading fast-food restaurant in the United Kingdom seeks team members to enhance customer experiences through friendly and effective service. Responsibilities include maintaining cleanliness, welcoming customers, and ensuring high satisfaction levels. Ideal candidates are friendly, communicative, and energetic, eager to make every customer feel valued. A variety of benefits are offered, including holiday pay and employee discounts. Join a company that values inclusion and community.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Friendly, welcoming, courteous and helpful behaviour; works well as part of a team.
• Effective communication skills, including attentive listening, face-to-face verbal communication and eye contact.
• Ability to maintain high energy levels whilst working both efficiently and productively; connect with customers and make them feel valued.

Responsibilities

• Be the face of the restaurant, deal with customers and ensure everything runs as it should.
• Welcome children, hand out balloons, organise special events, and look after customers' specific needs.
• Maintain high standards of cleanliness in the dining area and toilets.

Skills

Friendly behavior

Effective communication skills

Teamwork

Job description

Overview

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Responsibilities

• Be the face of the restaurant, deal with customers and ensure everything runs as it should in the customer areas.
• Welcome children, hand out balloons, organise special events, and look after customers' specific needs.
• Maintain high standards of cleanliness in the dining area and toilets and help to create a warm and welcoming atmosphere.
• Establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

Qualifications / Skills

• Friendly, welcoming, courteous and helpful behaviour; works well as part of a team.
• Effective communication skills, including attentive listening, face-to-face verbal communication and eye contact.
• Ability to maintain high energy levels whilst working both efficiently and productively; connect with customers and make them feel valued.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• and much more