Membership Experience Host - Everlast Gyms

Everlastfitnessclubs; Rugby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness organization in Rugby is seeking a Membership Experience Host. In this role, you'll welcome members and help drive sales and retention while ensuring a positive experience. You'll be responsible for administrative duties and key holder tasks. The ideal candidate will be passionate about fitness, have a customer service mindset, and be flexible with working hours. This position offers opportunities for career growth within a supportive team.

Benefits

Free gym membership

20% discount across all brands

Monthly awards with financial incentives

Personal training opportunities

Training and development opportunities

Qualifications

• Outgoing and passionate about delivering great customer experiences.
• Confident in handling day-to-day club systems.
• Flexible and adaptable to varied shifts and responsibilities.

Responsibilities

• Welcome members and guests, ensuring positive interactions.
• Support membership sales and retention through excellent service.
• Drive KPIs by promoting products and services.
• Handle administrative duties with the membership software system.
• Act as a key holder, opening and closing the club as required.

Skills

Customer service orientation

Sales focus

Positivity

Administration skills

Job description

Membership Experience Host - Everlast Gyms

As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member‑facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

What You’ll Be Doing

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in‑club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

About You

• Outgoing, positive, and passionate about delivering great customer experiences.
• Confident in administration and able to handle day‑to‑day club systems.
• Sales‑focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Why Join Us

We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Benefits

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.