London Clinic Experience Coordinator

Richmond Villages; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider is seeking a Clinic Coordinator on a bank basis for Cromwell Hospital. The role includes managing patient interactions, providing administrative support, and liaising with insurance companies. The ideal candidate should have proven experience in customer service and be able to effectively manage complaints. This is a full-time position with a pay rate of £14 per hour and includes weekdays and potentially some Saturdays.

Benefits

Global wellbeing programme

Flexible working

Family-friendly benefits

Qualifications

• Proven experience in delivering exceptional customer service.
• Ability to manage complaints and concerns effectively.
• Strong interpersonal skills for direct patient interaction.

Responsibilities

• Actively meet and greet patients and visitors in a warm, respectful manner.
• Provide efficient and effective administrative support in running the clinic.
• Liaise with insurance companies and handle payments.

Skills

Managing complaints and concerns

Direct facing patient/client interaction

Proven experience of delivering customer services to an exceptionally high standard

Delivering training

Management of a team in a customer service environment

Job description

A healthcare provider is seeking a Clinic Coordinator on a bank basis for Cromwell Hospital. The role includes managing patient interactions, providing administrative support, and liaising with insurance companies. The ideal candidate should have proven experience in customer service and be able to effectively manage complaints. This is a full-time position with a pay rate of £14 per hour and includes weekdays and potentially some Saturdays.