Communication jobs in United Kingdom
Field Delivery Manager
Johnson Controls, Inc.
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Field Delivery Manager
Job summary
A leading global building solutions company in Manchester is seeking a skilled leader to manage a team of technicians delivering chiller service and maintenance for commercial clients. The role involves ensuring compliance with KPIs while fostering a high-performance culture. Ideal candidates will have proven experience in the chiller industry, strong stakeholder management skills, and the ability to communicate effectively with diverse audiences. This hybrid position includes both office and remote work across the Northwest & Yorkshire region.
Benefits
Qualifications
- Proven experience in hands-on knowledge of HVAC systems.
- Previous supervisory experience required.
- Ability to travel across the region to meet commercial clients.
Responsibilities
- Lead and manage a team of technicians for chiller service.
- Ensure contractual compliance and high customer satisfaction.
- Drive team performance and operational safety.
Skills
Education
Johnson Controls is a global leader in smart, sustainable building solutions. In the UK&I, our Service team delivers innovative maintenance and service solutions across HVAC, chillers, refrigeration, controls, and M&E works. We help customers improve energy efficiency and reduce operating costs worldwide.
Lead and inspire a team of skilled technicians delivering chiller service and maintenance for commercial clients. You’ll manage resource planning, ensure contractual compliance, and maintain customer satisfaction through efficient coordination and high-performance standards. It’s a hybrid type of role to cover the Northwest & Yorkshire region of the UK, with a mixture of office‑based (Manchester), and remote/site working.
- Drive team performance and make sound decisions in complex situations.
- Align service delivery with client expectations through strategic site meetings.
- Ensure 100% compliance with KPIs and SLAs.
- Validate and implement remedial repair quotations to maintain business margins.
- Produce site‑specific RAMS and manage subcontractors in line with Health & Safety regulations.
- Oversee operational safety, including tool calibration, PAT testing, and PPE management.
- Foster continuous learning and collaboration across teams and partners.
- Proven experience in the Chiller industry, including hands‑on knowledge of York, Trane, Carrier, Mitsubishi, Airedale, and Mcquay systems.
- Previous supervisory experience; IOSH qualification desirable.
- Strong stakeholder management and influencing skills.
- Excellent communication skills for technical and non‑technical audiences.
- Proficiency in IT systems (Word, Excel, PowerPoint, iPad).
- Ability to work with commercial clients and travel across the region.
- Competitive salary + management incentive bonus
- Company car, IT equipment, life assurance
- 25 days of annual leave + bank holidays
- Holiday purchase scheme
- Development opportunities and employee discounts
- Voluntary benefits (childcare vouchers, cycle‑to‑work, eye care, high street discounts)
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.