Field Delivery Manager

Johnson Controls, Inc.; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading global building solutions company in Manchester is seeking a skilled leader to manage a team of technicians delivering chiller service and maintenance for commercial clients. The role involves ensuring compliance with KPIs while fostering a high-performance culture. Ideal candidates will have proven experience in the chiller industry, strong stakeholder management skills, and the ability to communicate effectively with diverse audiences. This hybrid position includes both office and remote work across the Northwest & Yorkshire region.

Benefits

Competitive salary + management incentive bonus

Company car

25 days of annual leave + bank holidays

Development opportunities

Voluntary benefits

Qualifications

• Proven experience in hands-on knowledge of HVAC systems.
• Previous supervisory experience required.
• Ability to travel across the region to meet commercial clients.

Responsibilities

• Lead and manage a team of technicians for chiller service.
• Ensure contractual compliance and high customer satisfaction.
• Drive team performance and operational safety.

Skills

Experience in Chiller industry

Stakeholder management

Excellent communication skills

Proficiency in IT systems

Education

IOSH qualification

Job description

About Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. In the UK&I, our Service team delivers innovative maintenance and service solutions across HVAC, chillers, refrigeration, controls, and M&E works. We help customers improve energy efficiency and reduce operating costs worldwide.

What You Will Do

Lead and inspire a team of skilled technicians delivering chiller service and maintenance for commercial clients. You’ll manage resource planning, ensure contractual compliance, and maintain customer satisfaction through efficient coordination and high-performance standards. It’s a hybrid type of role to cover the Northwest & Yorkshire region of the UK, with a mixture of office‑based (Manchester), and remote/site working.

How You Will Do It

• Drive team performance and make sound decisions in complex situations.
• Align service delivery with client expectations through strategic site meetings.
• Ensure 100% compliance with KPIs and SLAs.
• Validate and implement remedial repair quotations to maintain business margins.
• Produce site‑specific RAMS and manage subcontractors in line with Health & Safety regulations.
• Oversee operational safety, including tool calibration, PAT testing, and PPE management.
• Foster continuous learning and collaboration across teams and partners.

What We Look For

• Proven experience in the Chiller industry, including hands‑on knowledge of York, Trane, Carrier, Mitsubishi, Airedale, and Mcquay systems.
• Previous supervisory experience; IOSH qualification desirable.
• Strong stakeholder management and influencing skills.
• Excellent communication skills for technical and non‑technical audiences.
• Proficiency in IT systems (Word, Excel, PowerPoint, iPad).
• Ability to work with commercial clients and travel across the region.

What We Offer

• Competitive salary + management incentive bonus
• Company car, IT equipment, life assurance
• 25 days of annual leave + bank holidays
• Holiday purchase scheme
• Development opportunities and employee discounts
• Voluntary benefits (childcare vouchers, cycle‑to‑work, eye care, high street discounts)

Ready to lead a high‑performing team in a globally recognised organisation? Apply today!

#RMDFL