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Team Lead Technical Support
Job summary
A leading simulation technology company located in Norwich is seeking an Associate who will lead the technical support team. The role involves ensuring high-quality resolution of technical issues, providing technical leadership for customer-reported issues, and mentoring technicians. A minimum of 5 years in technical support is required. The company offers competitive salaries, a discretionary bonus scheme, and 25 days of holiday plus bank holidays.
Benefits
Qualifications
- Proven track record in a technical support team role.
- Experience with professional ticketing systems.
- Proficiency in cross-disciplinary troubleshooting such as IT, network communications, and mechanical systems.
- Minimum 5 years’ experience.
Responsibilities
- Lead the technical support team and ensure high-quality resolution of technical issues.
- Provide technical leadership for customer-reported issues.
- Own planning, prioritisation, and tracking of the team’s workload.
- Drive continuous improvement of support processes.
- Mentor and develop support technicians.
Skills
Ansible Motion is a leading provider of Driver‑in‑the‑Loop (DiL) simulators, delivering cutting‑edge simulation technology to automotive manufacturers, OEMs, and ADAS developers. Their high‑fidelity simulation solutions support vehicle development, testing, and validation, helping clients reduce costs, improve safety, and accelerate innovation.
- Lead the technical support team and ensure high‑quality resolution of technical issues across the company’s deployed simulator systems.
- Provide technical leadership for the investigation and resolution of customer‑reported issues.
- Own the planning, prioritisation, and tracking of the team’s workload, in alignment with project and commercial support teams.
- Drive continuous improvement of support processes, documentation, and customer outcomes.
- Mentor and develop support technicians, ensuring skill development and performance management.
- Proven track record in a technical support team role.
- Experience with professional ticketing systems.
- Proficiency in cross‑disciplinary troubleshooting such as IT, network communications, and mechanical systems.
- Minimum 5 years’ experience.
- Interest in automotive, motorsport, or simulation applications.
Ansible Motion is part of The AB Dynamics Group, an innovative, dynamic company with a friendly and supportive working environment. In addition to competitive salaries, our attractive benefits package includes a discretionary company bonus scheme and 25 days holiday (plus bank holidays).
We are committed to promoting equality of opportunity for all staff and job applicants. We do not discriminate against staff based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
Location: Attleborough, England, United Kingdom.
Seniority level: Associate. Employment type: Full‑time. Job function: Production, distribution, and engineering. Industries: Software development, IT services, IT consulting.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.