Assistant Customer Service jobs in United Kingdom

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Equinix’s Sales Team helps organizations to navigate through their digital transformation journey, speed the launch of digital services, deliver premium experiences, and transform people’s lives.

Within the Sales Team, this role will be working with Organizations within the Financial industry in the UK, helping them solving complex problems through Equinix's value proposition.

The Account Executive will lead sales actions directly and through partners as they are key to our success.
You will get to work with others and give them opportunities to hone new skills and try new approaches.

• Build and manage relationships with key stakeholders in assigned accounts (both managing active business and expanding Equinix’s presence by engaging new stakeholders)
• Focus on understanding customer challenges and proposing solutions to deliver business value
• Selling Equinix’s solutions directly and indirectly
• Facilitates customer relationships to ensure timely resolution of customer issues
• Conducts quarterly business reviews with customers to identify and develop new selling opportunities
• Work together with the extended sales team (Sales Engineers, Solutions Architect, Customer Care, etc.) and external partners to maximize our actions’ impact
• Liaise with global counterparts to learn from one another and drives coordinated selling approach and strategic account planning
• Understands commercial levers and problem solves to make initial recommendations on deal structure; overcome objections and position and engage senior levels in account, lead commercial offers and contract negotiation
• Previous experience with the FSI industries is a preference, not a requirement

At Equinix, we appreciate the power of relationships, and we're seeking individuals who enjoy engaging with people, both customers and colleagues alike.

Our culture is based on collaboration, curiosity, willing to improve and innovate and learning from one another.

You bring experience in dealing with complex organizations, you’re also capable to build strong relationships and collaborate with partners as they are key to our success.

All members of this team thrives to solve problem of complex organizations, bringing their own self and unique point of view due to their personal and professional background. We would like to encourage you to do the same so we can keep growing together.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affluent Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.